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Salesforce BA-201 Exam Syllabus Topics:

SectionWeightObjectives
Stakeholder Engagement20%- Communication and collaboration strategies
- Stakeholder identification and analysis
Data and Process Understanding in Salesforce20%- Process mapping and optimization
- Data modeling concepts in Salesforce
Business Analysis Fundamentals20%- Business process analysis and improvement
- Role of a Business Analyst in Salesforce ecosystem
User Stories and Agile Practices15%- Writing effective user stories and acceptance criteria
- Agile/Scrum collaboration with development teams
Requirements Development and Management25%- Requirements elicitation techniques
- Requirements documentation and validation

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Salesforce Certified Business Analyst Sample Questions (Q121-Q126):

NEW QUESTION # 121
Northern Trail Outfitters has a large Salesforce org with sales, marketing, and billing teams pushing for the development of a large number of items in the backlog.
Which management process should the business analyst suggest to help the teams align on their competing priorities?

Answer: B

Explanation:
The management process that the business analyst should suggest to help the teams align on their competing priorities is Vision, Values, Methods, Obstacles, and Measures (V2MOM). V2MOM is a framework that helps to define and communicate a shared vision and strategy for a project or organization. V2MOM stands for Vision (what you want to achieve), Values (what's important to you), Methods (how you will get it done), Obstacles (what might stand in your way), and Measures (how you will know when you're successful).
V2MOM helps to align teams on their common goals and priorities, as well as track their progress and results.
References: https://trailhead.salesforce.com/content/learn/modules/v2mom-align-your-vision-and-values
/v2mom-introduction


NEW QUESTION # 122
The business analyst (BA) at universal Containers is grooming user stories to add to the next sprint The BA Is having difficulty understanding the level of testing that's necessary for a particular story involving an update to an Important trigger.
What should the BA do to address the need for user acceptance testing (UAT)?

Answer: C

Explanation:
The business analyst should gather testing requirements from the stakeholder to address the need for user acceptance testing (UAT) for a particular story involving an update to an important trigger. UAT is end-user testing performed in a sandbox or test environment to verify that a project or enhancement works as intended and what was originally requested is actually being delivered. The business analyst should gather testing requirements from the stakeholder to understand what scenarios or cases need to be tested, what data or inputs need to be used, what outputs or results need to be expected, and what criteria or metrics need to be measured.
The business analyst should also document and communicate these testing requirements to the testers and developers involved in UAT. Running all Apex tests using change set validation is not an action that the business analyst should take to address the need for UAT for a particular story involving an update to an important trigger. Running all Apex tests using change set validation is a process that checks whether deploying a change set would succeed or fail in another org without actually deploying it. Running all Apex tests using change set validation helps ensure code quality and coverage but does not verify whether a project or enhancement meets user needs or expectations. Performing testing on all objects in the trigger is not an action that the business analyst should take to address the need for UAT for a particular story involving an update to an important trigger. Performing testing on all objects in the trigger is a process that checks whether the trigger works correctly and consistently for all objects that it affects. Performing testing on all objects in the trigger helps ensure functionality and performance but does not verify whether a project or enhancement meets user needs or expectations. References: https://trailhead.salesforce.com/en/content/learn/modules/user- acceptance-testing-video/learn-about-user-acceptance-testing


NEW QUESTION # 123
During a project kick off for a multi-year transformational Sales Cloud project at Universal Containers, the business analyst (BA) heard the executive team discuss the challenges that the sales team Is having with their legacy solution: opportunity funnel, data hygiene, and forecasting Issues. However, the level of detail shared about the challenges was very limited.
What should the BA do next?

Answer: C

Explanation:
According to the Salesforce Business Analyst Certification Prep, the business analyst's role in customer discovery is to understand the current state, pain points, and goals of the customer1. The BA should use various techniques, such as interviews, surveys, and ride-alongs, to gather information from the end users and stakeholders1. A ride-along is a method of observing the users in their natural work environment and learning how they use the existing system1. In this scenario, the BA should schedule a ride-along with the sales team to learn more about their goals and challenges with the legacy solution, rather than cloning the features or writing user stories without sufficient details. References: Cert Prep: Salesforce Business Analyst


NEW QUESTION # 124
A business analyst (BA) conducted a group workshop with stakeholders to understand and document in-scope business processes. The BA feels there are gaps between process steps.
What should the BA do to close the gaps or confirm the process steps?

Answer: C

Explanation:
This answer states that conducting elicitation with stakeholders regarding their parts of the process is what the BA should do to close the gaps or confirm the process steps after conducting a group workshop with stakeholders to understand and document in-scope business processes. Elicitation is a technique that involves asking questions, gathering information, or observing behaviors to understand the needs, expectations, and goals of the stakeholders or users. Conducting elicitation with stakeholders can help the BA to clarify any ambiguities, resolve any conflicts, verify any assumptions, and validate any information regarding their parts of the process. References: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business- analyst-quick-look/use-stakeholder-engagement-skills


NEW QUESTION # 125
The business analyst at Universal Containers is helping the team transition from workflow rules to flows. The work has been built and it is time to kick off user acceptance testing (UAT).
What is the goal of UAT?

Answer: C

Explanation:
The goal of user acceptance testing (UAT) is to ensure what was originally requested is being delivered by the development team. UAT is the final phase of testing before a solution is released to production. UAT involves users or stakeholders who validate that the solution meets their needs and expectations, based on the user stories and acceptance criteria. UAT helps to verify that the solution is fit for purpose and ready for launch.
References: https://trailhead.salesforce.com/content/learn/modules/user-story-creation/user-acceptance-testing


NEW QUESTION # 126
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