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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Topic 1: ITIL Practices Overview	- Technical management practices (e.g., deployment management, infrastructure and platform management) - Service management practices (e.g., incident management, service desk, change enablement) - General management practices (e.g., continual improvement, risk management)
Topic 2: ITIL Service Value System (SVS)	- Governance - Service value chain - Opportunity, demand, and value - Continual improvement - Guiding principles
Topic 3: Key Concepts of Service Management	- Products and services relationship - Organizations, service providers, service consumers - Value and value co-creation
Topic 4: Four Dimensions of Service Management	- Organizations and people - Information and technology - Partners and suppliers - Value streams and processes

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EXIN ITIL 4 Foundation Sample Questions (Q104-Q109):

NEW QUESTION # 104
Which statement BEST describes the value of service strategy to the business?

A. It reduces the duration and frequency of service outages
B. It enables the service provider to understand what levels of service will make their customers successful
C. It allows higher volumes of successful change
D. It reduces unplanned costs through optimized handling of service outages

Answer: B

NEW QUESTION # 105
What should be considered as part of the 'partners and suppliers' dimension?

A. The required skills and competencies of teams and individual members of the organization
B. The information created, managed and used in the course of service provision and consumption
C. The activities, workflows, controls and procedures needed to achieve the agreed objectives
D. The level of integration and formality involved in the relationships between organizations

Answer: D

NEW QUESTION # 106
Which statement about outputs is CORRECT?

A. They consist of several outcomes
B. They capture customer demand for services
C. They describe how the service performs
D. They contribute to the achievement of outcomes

Answer: D

NEW QUESTION # 107
What is the purpose of the 'deployment management' practice?

A. To make new or changed services available for use
B. To set clear business-based targets for service performance
C. To move new or changed components to live environments
D. To ensure services achieve agreed and expected performance

Answer: C

NEW QUESTION # 108
Which costs are included in the value proposition of a service?

A. Additional expense that the service consumer has because they are using the service
B. The benefits, usefulness, and importance of the service that are perceived by the service consumer
C. Money that the service consumer no longer needs to spend because they are using the service
D. Tangible or intangible results for the service consumer because they are using the service

Answer: C

NEW QUESTION # 109
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