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| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Administrator Exam |
| Exam Number: | ADM-201 / Salesforce-Certified-Administrator |
| Certificate Validity Period: | Valid 3 years; requires annual free Trailhead maintenance to stay active |
| Exam Duration: | 105 minutes |
| Real Exam Qty: | 60 scored + 5 unscored |
| Exam Format: | Multiple-choice, Multiple-select, Scenario-based |
| Passing Score: | 65% |
| Related Certifications: | Salesforce Certified Advanced Administrator Salesforce Certified Platform App Builder |
| Available Languages: | French, English, Italian, Portuguese (Brazilian), Japanese, German, Spanish |
| Exam Price: | $200 USD (+ applicable tax), retake: $100 USD |
| Recommended Training: | Official Exam Guide Trailhead Prepare for Your Administrator Credential |
| Exam Registration: | Webassessor Registration Official Salesforce Credential Page |
| Sample Questions: | Salesforce Salesforce-Certified-Administrator Sample Questions |
| Exam Way: | Online proctored via Kryterion Webassessor / Pearson VUE, or in-person at authorized test centers |
| Pre Condition: | No formal prerequisites; 6+ months of hands-on Salesforce administration experience recommended |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/administrator |
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Salesforce Certified Administrator is a certification program designed to validate the skills and knowledge of professionals who are responsible for managing and administering Salesforce implementations. The Salesforce Certified Administrator certification exam measures the candidate's proficiency in various areas such as managing users, data, security, and access, configuring and customizing Salesforce, maintaining and optimizing the platform, and collaborating with stakeholders to achieve business objectives. Salesforce Certified Administrator certification is recognized globally and is highly valued by organizations that use Salesforce as their CRM system.
NEW QUESTION # 166
Which two actions should an administrator perform with Case escalation rules?
Choose 2 answers
Answer: C,D
Explanation:
Explanation
Case escalation rules are used to escalate cases that have not been resolved within a certain time frame by changing the case owner, sending email notifications, or triggering workflow actions. You can use these actions to alert the appropriate users or groups when a case needs urgent attention or escalation.
References:https://help.salesforce.com/s/articleView?id=sf.customize_caseesc.htm&type=5
NEW QUESTION # 167
Which setting on a profile makes a tab hidden in the All App Launcher or viable in arty app, but still allows a user to view records that would normally be found under this tab?
Answer: C
Explanation:
Explanation
To make a tab hidden in the All App Launcher or visible inany app, but still allow a user to view records that would normally be found under this tab, the administrator should use Tab Settings on a profile. Tab Settings control the visibility and default behavior of tabs for each app in an org. The administratorcan set a tab to Hidden, which means it will not appear in any app or in the All App Launcher, but users can still access records via other means such as search or reports. Object Permissions, App Permissions, and Org-Wide Defaults are not related to tabvisibility.
References:https://help.salesforce.com/s/articleView?id=sf.customize_tabs.htm&type=5
NEW QUESTION # 168
Cloud Kicks has a custom object called Shipments. The Company wants to see all the shipment items from an Account page. When an Account is deleted, the shipments should remain.
What type of relationship should the administrator make between Shipments and Account?
Answer: A
Explanation:
Explanation
A lookup relationship is a type of relationship that links two objects together, but does not affect security or deletion. It can be used to create a relationship between shipments and accounts where shipments should have a lookup to accounts; this way, shipments can show related account information on their records, but when an account is deleted, the shipments remain. Accounts should have a lookup to shipments is not a valid option because it does not match the requirement of seeing all shipment items from an account page; it would show related account information on shipment records instead. Shipments should have a master-detail to accounts or accounts should have a master-detail to shipments are not valid options either because they do not match the requirement of keeping shipments when an account is deleted; they would delete shipments along with their master account records. References:
https://help.salesforce.com/s/articleView?id=sf.relationships_lookup.htm&type=5
NEW QUESTION # 169
DreamHouse Realty regularly processes customer requests for warranty work and would like to offer customers a self-serve option to generate cases.
Which two solutions should an administrator use to meet this request?
Choose 2 answers
Answer: B,D
Explanation:
Explanation
Web-to-Case and Email-to-Case are two solutions that allow customers to create cases from a web form or an email. Web-to-Case generates HTML code for a web form that you can place on your website. Email-to-Case converts incoming emails into cases.
References: https://help.salesforce.com/s/articleView?id=sf.customizesupport_web_to_case.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customizesupport_email_to_case.htm&type=5
NEW QUESTION # 170
Cloud Kicks wants to update a screen flow so that if the checkbox field High Value Customer is set to true, the first screen is skipped and the user is directed to the second screen.
How should the administrator configure the decision element?
Answer: D
Explanation:
Explanation
The equals operator is an operator that compares two values and returns true if they areequal or false if they are not equal; it can be used in decision elements in flow builder to check if two values match certain criteria.
The {!$GlobalConstant.True} value is a global constant value that represents true in flow builder; it can be used in decision elements in flow builder as one of the values being compared. Using equals operator and
{!$GlobalConstant.True} as value can help Cloud Kicks update screen flow so that if checkbox field High Value Customer is set true first screen is skipped by using equals operator compare High Value Customer field value with {!$GlobalConstant.True} value in decision element output connector conditions; if condition is met first screen is skipped else first screen is shown. Using equals operator "High Value Customer" as value contains operator {!$GlobalConstant.False} as value contains operator "High Value Customer" as value are not valid options for updating screen flow skip first screen if checkbox field High Value Customer is set true because they either use wrong values wrong operators compare checkbox field values. References:
https://help.salesforce.com/s/articleView?id=sf.flow_ref_operators.htm&type=5https://help.salesforce.com/s/arti
NEW QUESTION # 171
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