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SAP C-FSM-2601 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Smartforms	8% - 12%	- Features and use cases of Smartforms - Create and manage Smartform templates
Topic 2: Integrations	<8%	- Integration with SAP and third-party systems - End-to-end integration scenarios
Topic 3: Mobile SAP Field Service Management Application	11% - 20%	- Accept, execute, and close service calls - Features and capabilities of mobile app
Topic 4: Crowd Workforce	<8%	- Manage crowd workforce assignments - Concept and benefits of Crowd Service
Topic 5: Analytics and Reports	<10%	- Access and use reporting tools - Generate and interpret reports for decision-making
Topic 6: Customer Self-Service	<8%	- Service request creation and execution - Self-service portal and process flow
Topic 7: Master Data Management	<10%	- Components and data model of MDM - Create, maintain, and integrate master data
Topic 8: Architecture and Administration	11% - 20%	- Architectural components of SAP FSM - Company settings, permissions, and business rules configuration
Topic 9: Planning and Dispatching	11% - 20%	- Features of planning and dispatching module - Create, assign, and manage service calls and resources

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SAP Certified - SAP Field Service Management Sample Questions (Q66-Q71):

NEW QUESTION # 66
Which features are offered by the Operations View dashboard included in the RISE with SAP Methodology? (Choose all that apply) There are three correct answers.

A. Real-time financial analysis
B. Development of new AI features
C. Collection of daily and historical data on system health
D. Jump-ins to SAP Cloud ALM applications for detailed insights
E. Overview of System Health score for SAP systems

Answer: C,D,E

NEW QUESTION # 67
What are the names for the possible customer interactions and dialog options?
There are two correct answers.

A. Chat assistants
B. Moment sets
C. Moments
D. Business Processes

Answer: B,C

NEW QUESTION # 68
What are some of the characteristics of assisted scheduling?
There are three correct answers.

A. Assisted scheduling is triggered by a scheduled business rule
B. The scope and parameters for assisted scheduling can be completely tailored to the use case
C. Assisted scheduling is triggered by the user or by an API call
D. Assisted scheduling can work with custom optimization policies
E. The scope and parameters for assisted scheduling are largely pre-determined

Answer: C,D,E

NEW QUESTION # 69
Which statements are true with regards to the difference between online and offline reports?
There are three correct answers.

A. Online reports are generated in the FSM cloud and returned to the client (mobile or web).
B. The data required for an offline report can be read from either the FSM Cloud or from the FSM mobile app.
C. Offline reports are generated by the mobile device without needing a data connection to the FSM cloud.
D. All data required for an online report is read from the FSM cloud.

Answer: A,C,D

NEW QUESTION # 70
What information is contained in the QR code?
Choose the correct answer.

A. A short URL pointing to the web page with the chat assistant
B. A URI with the phone number of the responsible technician
C. A link pointing to the Self Service Portal

Answer: A

NEW QUESTION # 71
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