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| Section | Objectives |
|---|---|
| Intangible Deliverables | - Communication and visioning
|
| Tools and Artifacts | - Co-creation methods
|
| Value Design | - Challenge framing and problem definition
|
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NEW QUESTION # 141
A cross-disciplinary design team is looking at an affinity map of insights. Which question should the team use to prioritize and turn them into design opportunities?
Answer: B
Explanation:
Evaluating ' Why is this insight valuable? ' focuses on core human value before imposing technical constraints. In the Platform Strategy Designer context, this question belongs primarily to Value Design. In Value Design, the strategy designer links validated human needs to business outcomes and external context, then defines measurable signals that show whether the intended value is actually being created. Affinity mapping helps a team synthesize qualitative research by clustering observations and looking for recurring patterns, tensions, and surprises. The value comes from collective interpretation rather than asking each specialist to generate isolated insights independently. Here, Why is this insight valuable? is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. What constraints would we have to overcome? focuses attention elsewhere, while Do we have the capability to develop this? addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Value Design
Official Salesforce Reference: Research for Design Strategy - Craft Key Insights
NEW QUESTION # 142
Cloud Kicks wants to improve its digital commerce experience because it is losing prominence in the market. What should a strategy designer rely on to get stakeholder buy-in for a redesign?
Answer: C
Explanation:
The best thing to rely on to get stakeholder buy-in for a redesign of digital commerce experience is research findings and a competitive analysis, as this helps demonstrate the user needs and pain points, and the market opportunities and threats. Wireframes and a total addressable market calculation or inspiring graphics and personas may not be persuasive or comprehensive enough for stakeholder buy-in.
NEW QUESTION # 143
Poll results reveal consumers would like to be future-ready through more inclusive products and experiences.
What should the strategy designer intentionally do to drive this outcome7
Answer: C
Explanation:
Designing with exclusion experts means involving people who have been historically excluded or marginalized by existing products or services in the design process. This helps drive more inclusive outcomes by ensuring that the solutions meet the needs and preferences of diverse audiences. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/design-with-exclusion-experts
NEW QUESTION # 144
A strategy designer is presenting the results of a design sprint including sketches of new concepts for an upcoming release. Several business stakeholders were not aligned on the priorities driving the design sprint outcomes and spent the meeting arguing about new directions in which they would like to take the product.
What should the strategy designer do to gain alignment?
Answer: C
Explanation:
Disagreement here stems from lack of shared understanding of the underlying problem; grounding stakeholders in research insights rebuilds a common, evidence- based foundation for alignment, rather than raising fidelity or trying to please everyone. In the Platform Strategy Designer context, this question belongs primarily to Intangible Deliverables. In Intangible Deliverables, the strategy designer creates alignment, trust, shared understanding, ethical awareness, and persuasive communication so that people can make coordinated decisions around the intended future state. When stakeholders disagree about priorities, returning to research shifts the conversation away from individual preference and toward evidence about users and the problem to solve. That evidence gives the group a shared basis for determining which directions deserve attention. Here, Share research insights to build a deeper understanding and urgency around the problems to solve. is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Refine the ideas to a higher fidelity so the stakeholders get a better sense of the vision. focuses attention elsewhere, while Add the stakeholders ' ideas and agree to pursue both; it is more important to keep the peace on the team.
Study Guide Topics: Intangible Deliverables
Official Salesforce Reference: Alignment as a Strategic Craft - Gain Alignment
NEW QUESTION # 145
A strategy designer wants to make a case to executive stakeholders to target a new, saturated market with the purpose of increasing new customer acquisition. Which approach should the designer focus on?
Answer: B
Explanation:
Positioning design thinking as a rapid risk-reduction methodology aligns strategic market exploration with business goals. In the Platform Strategy Designer context, this question belongs primarily to Intangible Deliverables. In Intangible Deliverables, the strategy designer creates alignment, trust, shared understanding, ethical awareness, and persuasive communication so that people can make coordinated decisions around the intended future state. Aligning design implications with business goals ensures that customer-desired features can be evaluated for sustainable organizational value as well as technical delivery. The strategy and UX disciplines should remain connected so that desirability is not separated from viability and feasibility. Here, Restate business goals and show how design could be used to de-risk exploration of this opportunity. is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Make a presentation on design best practices and have industry experts speak on new market conditions. focuses attention elsewhere, while Create a clickable high fidelity prototype to assess feasibility and perform user research on desirability. addresses a related concern without providing the same fit to the scenario ' s stated objective.
Study Guide Topics: Intangible Deliverables
Official Salesforce Reference: Alignment as a Strategic Craft - Gain Alignment
NEW QUESTION # 146
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