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질문 # 57
Infiwave offers Internet and Voice services to residential customers. In order to provision the services, a technician visits the customer location to install the modem, then provides the modem-related data over the phone, and after capturing the data the request is sent to the fulfillment system. Infiwave has identified that having the technicians provide the data over the phone is error prone.
Which two features should Infiwave use from Industries Order Management to support this functionality and to avoid errors during data capture?
정답：A,D
설명：
Industries Order Management (OM) provides multiple orchestration item types to manage human tasks, system tasks, and external service calls. For field technician data capture, Salesforce recommends manual data capture orchestration items combined with OmniScripts, so technicians enter information directly instead of relaying it verbally-reducing errors and improving data quality.
A Manual Orchestration Item (Option C) creates a human task assigned to a technician and pauses the orchestration until the technician completes the task. This is the exact pattern used when capturing installation details, device identifiers, serial numbers, modem MAC addresses, or activation parameters.
A Push Orchestration Item (Option A) is also applicable when a task must be automatically "pushed" to an external party (like a field technician mobile app). The Push item assigns the work and embeds the OmniScript UI, enabling the technician to directly enter data, ensuring accuracy and eliminating the error-prone phone call process.
Options B and D (Milestone and Callout items) represent automated system tasks and do not support interactive technician data capture.
질문 # 58
ABC Telecom uses Communications Cloud while its distributors use their own CRM system. ABC Telecom wants to share product catalog information, including technical descriptions of products from ABC Telecom's Communications Cloud. Distributors can then use this information to set up their own CRM product catalog.
What should a Consultant suggest as a starting point for this integration?
정답：C
설명：
In Communications Cloud, the single source of truth for commercial and technical products is the Enterprise Product Catalog (EPC). For external systems-like distributors' CRMs-to consume product specifications, offerings, attributes, technical details, and bundled components, Salesforce provides EPC REST APIs.
These APIs expose:
Product Offerings
Product Specifications
Commercial & technical attributes
Prices (optional depending on configuration)
Relationships and hierarchies
They are designed explicitly for external catalog synchronization, making them the ideal starting point for distributors to pull up-to-date product definitions.
Why others are incorrect:
A (Product2 APIs): Product2 is not used for Communications Cloud catalog; EPC uses Vlocity EPC objects.
B (TMF620): Salesforce EPC is not natively TMF620 compliant. TMF620 requires a mediation layer; using EPC APIs directly is the recommended starting point.
D (getCartProducts): CPQ APIs require a cart context and do not expose full catalog specs.
질문 # 59
United Telecom has completed the high-level design (HLD) phase and has information about the objects involved, data volumes, and file requirements.
Which three steps should a Consultant take to assess the storage needs on Communications Cloud?
정답：A,C,D
설명：
During the High-Level Design (HLD) phase of a Communications Cloud implementation, Salesforce strongly recommends performing a storage assessment to ensure that data storage, file storage, and archival processes align with expected volumes. Public Salesforce architecture and data management guidance outlines three key tasks:
(A) Identify storage needs between data storage and file storage
Salesforce divides storage into Data Storage (records such as Accounts, Orders, Order Items, Subscriptions, Assets) and File Storage (documents, attachments, proofs, device images). A consultant must distinguish which objects consume which category because each impacts licensing and cost differently.
(D) Assess archiving strategy
Salesforce recommends establishing an archiving plan early to manage growth of high-volume objects (Orders, Order Items, Fulfillment Requests, Assets). Communications Cloud generates large order orchestration records, so storage must account for how data will be archived, purged, or externalized. This directly reduces storage consumption and improves performance.
(E) Calculate storage based on expected volumes and file requirements
Using volume estimates from HLD (records per month, attachment sizes, expected number of orders, subscriptions, assets), the consultant can calculate projected consumption for both data and file storage. This is standard planning guidance for Communications Cloud projects.
Options B and C are not part of Salesforce's required steps for determining org storage needs. Analyzing legacy storage (B) is helpful but not required for Salesforce storage estimation. Considering an external storage system (C) is optional and not part of Salesforce's recommended baseline steps.
질문 # 60
When creating a new page for the Consumer Goods Cloud mobile application, what components are available to be added?
정답：D
설명：
Salesforce Lightning pages can combine standard platform components with components specifically provided for Consumer Goods Retail Execution. The applicable combination is Quip Documents, Einstein Predictions, and Custom Object Task List.
The Quip Document component allows administrators to embed collaborative Quip documents directly on Salesforce record pages. Users can create, view, and edit supporting documents without leaving Salesforce.
The component is configured through Lightning App Builder and can use either individual documents or reusable templates.
The Einstein Predictions component displays deployed Einstein Discovery predictions and recommendations on standard or custom-object record pages. Administrators add the component using Lightning App Builder and select the applicable deployed prediction model.
For Retail Execution, Salesforce provides Custom Object Task List as one of the standard Consumer Goods mobile components. It is scoped to Assessment Task and can be incorporated into customized mobile pages together with other Consumer Goods components such as Inventory Check, Promotion List, Planogram List, and In-Store Products.
The other option sets contain capabilities that are not identified as corresponding Lightning page components for this configuration.
Study Guide Topics:Platform - > Consumer Goods Mobile App - > Lightning App Builder - > Quip - > Einstein Predictions - > Custom Object Task List
질문 # 61
Which User persona manages day-to-day Retail Execution processes such as creating visits, creating tasks, and assigning visits to Field Representatives?
정답：B
설명：
A Sales Manager is the user persona that manages day-to-day Retail Execution processes such as creating visits, creating tasks, and assigning visits to Field Representatives. A Sales Manager is responsible for planning and overseeing the retail activities of a team of field reps, as well as analyzing and reporting on the performance and compliance of the retail stores in their territory. Verified References: [Salesforce Consumer Goods Cloud Implementation Guide], page 18.
질문 # 62
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