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| Section | Weight | Objectives |
|---|---|---|
| Reporting and Analytics | 5% | - NPSP-specific reports and dashboards
|
| Data Management and Quality | 15% | - Data import and export
|
| Program and Service Delivery | 18% | - Program Management Module (PMM)
|
| Fundraising and Donation Management | 22% | - Gift management and acknowledgement
|
| Nonprofit Success Pack Overview and Architecture | 15% | - NPSP settings and configuration framework
|
| Solution Design and Implementation | 20% | - Requirements gathering and solution design
|
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NEW QUESTION # 191
A volunteer manager at a nonprofit organization needs to be able to search for volunteers with landscaping skills who are available at a given time. The organization is using Volunteers for Salesforce. What should the consultant advise?
Answer: A
Explanation:
For a volunteer manager to search for volunteers with specific skills and availability using Volunteers for Salesforce, the following steps can be advised:
Use the Find Volunteers Tab:
Click on the "Find Volunteers" tab in Salesforce.
Filter Criteria:
Fill in the Volunteer Status, Volunteer Availability, and Volunteer Skills tabs with the required values:
Volunteer Status: Select the appropriate status (e.g., Active, Available).
Volunteer Availability: Specify the dates and times the volunteer is available.
Volunteer Skills: Include landscaping or other required skills.
Hit Search:
Click on the "Search" button to retrieve the list of volunteers matching the criteria.
Review and Contact Volunteers:
Review the list of volunteers who meet the criteria.
Use the contact information provided to reach out to the suitable volunteers for the specific task.
This method leverages the built-in search functionalities in Volunteers for Salesforce, providing an efficient way to find and manage volunteers based on specific needs.
Volunteers for Salesforce Documentation: Finding and Managing Volunteers Salesforce Trailhead: Volunteers for Salesforce
NEW QUESTION # 192
A nonprofit is implementing Salesforce for program management. The nonprofit wants to measure user adoption after go-live.
What are two metrics the nonprofit can use to measure user adoption'
Choose 2 answers
Answer: A,B
Explanation:
To measure user adoption after the go-live of Salesforce for program management, the nonprofit can track the following metrics:
Number of Account and Contact Records Created (B):
This metric indicates how actively users are adding new data into the system, reflecting their engagement and usage of Salesforce for managing accounts and contacts.
Percentage of Staff Logging In Weekly (C):
This metric provides insight into how consistently staff members are using Salesforce. High login rates suggest good user adoption, while low rates may indicate a need for additional training or support.
Steps to Measure:
Create Reports:
Use Salesforce reports to track the number of Account and Contact records created over the past 30 days.
Set up a report to monitor user login frequency and calculate the percentage of staff logging in weekly.
Monitor and Analyze:
Regularly review these reports to assess user adoption and identify any areas needing improvement.
Salesforce Adoption Dashboards
Salesforce Trailhead: Measure Salesforce Adoption
NEW QUESTION # 193
A nonprofit stores a government-issued personal identification number on each constituent's Contact record in an encrypted field.
What should a consultant enable on a Permission Set to ensure the personal identification number is fully accessible by a subset of org users?
Answer: D
Explanation:
To ensure a subset of org users can fully access the government-issued personal identification number stored in an encrypted field on Contact records, the consultant should enable the "View Encrypted Data" system permission on a Permission Set:
View Encrypted Data System Permission:
This permission allows users to view the full unmasked value of encrypted fields.
It is necessary for users who need to access sensitive data stored in encrypted fields.
Steps to Enable the Permission:
Create or update a Permission Set in Salesforce.
Enable the "View Encrypted Data" permission in the System Permissions section of the Permission Set.
Assign the Permission Set to the appropriate subset of users who require access to the encrypted data.
Security Considerations:
Ensure that only trusted and authorized users are granted this permission due to the sensitive nature of the data.
Regularly review and audit Permission Set assignments to maintain security and compliance.
By enabling the "View Encrypted Data" permission, the nonprofit ensures that authorized users can access sensitive data as needed for their roles.
Salesforce Help: View Encrypted Data Permission
Salesforce Security Documentation
NEW QUESTION # 194
A data administrator at a small nonprofit has 3 profile that allows them to Read, Create, Edit, and Delete on all objects. The staff member receives an error when attempting to merge three duplicate contacts.
What should the consultant recommend to resolve this issue?
Answer: B
Explanation:
https://powerofus.force.com/s/article/NPSP-Merging-Contacts
When a staff member receives an error while attempting to merge duplicate contacts, it is often due to insufficient permissions. Creating a Permission Set with "Modify All" on Contacts and Accounts and assigning it to the staff member will grant the necessary permissions to perform merges. This Permission Set will override the default profile permissions and provide the required access to manage and merge contacts.
Steps:
Go to Setup > Permission Sets.
Click "New" to create a new Permission Set.
Name the Permission Set appropriately (e.g., "Contact Merge Permissions").
In the Permission Set, navigate to Object Settings.
Select Contacts and Accounts.
Check the "Modify All" checkbox for both objects.
Save the Permission Set.
Assign the Permission Set to the staff member by navigating to the user's profile and adding the Permission Set.
CertGod Nonprofit Cloud Consultant Guide: Discusses the importance of appropriate permissions for merging records.
Salesforce Documentation on Permission Sets: Details the steps for creating and assigning Permission Sets.
NEW QUESTION # 195
An admin at a nonprofit using NPSP finds that the donation totals on a handful of donor's records are not showing the right totals.
How should the consultant troubleshoot this?
Answer: A
Explanation:
When donation totals on donor records are not showing correctly in NPSP, one common issue is that the Customizable Rollups might be configured incorrectly. Specifically, it's crucial to verify that the correct target custom field is chosen for the rollup calculations.
Steps to Troubleshoot:
Check Customizable Rollups Settings:
Navigate to NPSP Settings -> Donations -> Customizable Rollups.
Review the rollup configurations to ensure that the correct fields are selected as targets for the rollup calculations.
Verify Target Fields:
Confirm that the fields where the totals should appear are correctly mapped in the rollup settings.
Ensure there are no discrepancies or misconfigurations that might cause incorrect calculations.
Review Opportunity Primary Contact:
While the primary contact verification is less likely to affect donation totals directly, it's good practice to check that the opportunities are correctly associated with the primary contacts.
Salesforce Nonprofit Success Pack Documentation
Salesforce Trailhead: Configure Customizable Rollups in NPSP
NEW QUESTION # 196
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