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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionObjectives
Genesys Predictive Engagement- Action Maps
  • 1. Customer Journey Triggers
  • 2. Action Map Configuration
  • 3. Targeting and Engagement Rules
- Setup and Configuration
  • 1. Predictive Engagement Fundamentals
  • 2. Configuration of Engagement Features
  • 3. Web Tracking and Visitor Identification
- Customer Journey for Agents
  • 1. Agent Interaction Experience
  • 2. Journey Context
  • 3. Customer Behavior Analysis
- Reporting and Analytics
  • 1. Engagement Analytics
  • 2. AI-driven Insights
  • 3. Performance Reporting
Genesys Predictive Routing- Configuration
  • 1. Queue and Routing Configuration
  • 2. Predictive Routing Setup
  • 3. Performance Optimization
- Getting Started
  • 1. Business Use Cases
  • 2. Overview of Predictive Routing
  • 3. AI-based Routing Concepts

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q35-Q40):

NEW QUESTION # 35
Which two types of interaction data are shown to agents in the Journey Panel?
(Choose two)
Response:

Answer: B


NEW QUESTION # 36
An action map can only be active on a single webpage at a time.
(True/False)
Response:

Answer: B


NEW QUESTION # 37
Which two advantages does Predictive Routing have over Bullseye routing?
(Choose two)
Response:

Answer: C,D


NEW QUESTION # 38
Which two improvements should you look for after enabling GPR?
(Choose two)
Response:

Answer: A,C


NEW QUESTION # 39
Which Genesys Cloud interface allows agents to view a customer's digital journey in real-time?
Response:

Answer: D


NEW QUESTION # 40
......

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