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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Channel Strategy	25%	- User Groups and permissions 1. Default channels and channel management policies 2. User Group creation and management - Channel architecture design 1. Channel segments and cross-org channels 2. Public vs. private channel strategy 3. Channel naming conventions and organization
Topic 2: Migration and Change Management	5%	- Adoption and enablement 1. Best practices for Slack adoption 2. Training and change management plans - Migration planning 1. Transition from other platforms 2. Data migration strategies
Topic 3: Governance and Administration	20%	- Workspace administration 1. Roles and permissions 2. Workspace settings and policies 3. Guest access management - Governance framework 1. Data governance and compliance 2. Acceptable use policies 3. Channel management policies
Topic 4: Security	18%	- Authentication and access 1. Single Sign-On (SSO) configuration 2. Domain verification and auto-provisioning - Slack security and compliance 1. Retention policies and export 2. Enterprise Key Management (EKM) 3. Data Loss Prevention (DLP)
Topic 5: Workflows and Integrations	12%	- Integrations and apps 1. App management and distribution 2. Third-party integrations - Workflow Builder 1. Custom workflow templates 2. Automate routine processes
Topic 6: Discovery	20%	- Gather requirements 1. Identify current workflows and pain points 2. Understand business goals and collaboration needs - Stakeholder analysis 1. Conduct discovery workshops 2. Identify key stakeholders and decision-makers

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Salesforce Certified Slack Consultant Sample Questions (Q37-Q42):

NEW QUESTION # 37
A financial services company needs to ensure that their Slack usage complies with industry regulations requiring the archiving of all communications for a minimum of five years. Which Slack feature should they utilize to meet this regulatory requirement?

A. Slack's Enterprise Grid
B. Data Export
C. Compliance Exports
D. Custom Retention Policies

Answer: C

Explanation:
Compliance Exports in Slack allow organizations to export all communications, which is essential for industries that need to archive communications for regulatory purposes, like financial services.

NEW QUESTION # 38
Which client team member is responsible for making any critical business decisions, responding to escalations and providing direction to the project team during an engagement?

A. Communications lead
B. Slack admin
C. Executive sponsor
D. Product owner

Answer: C

Explanation:
The correct answer is Executive sponsor . The executive sponsor owns senior-level business accountability for the engagement. This role provides strategic direction, resolves escalations that exceed the authority of the project team, and makes or approves critical business decisions that affect scope, priorities, risk, adoption, and organizational alignment. Option B, product owner, may guide business requirements, backlog decisions, and day-to-day solution priorities, but that role does not usually carry the senior authority needed for executive escalations or cross-functional business decisions. Option C, communications lead, owns launch messaging and communication planning, not critical decision-making. Option D, Slack admin, handles administrative configuration, user support, policies, settings, and operational tasks in Slack, but admins do not normally provide executive direction to the project. In a properly governed Slack implementation, escalation paths and decision rights must be explicit. The executive sponsor is the role that gives the project authority, removes business blockers, and ensures the Slack launch remains tied to enterprise goals.
Reference topic: Delivery and Migration - project team roles, executive sponsorship, escalation ownership, decision authority, and implementation governance.

NEW QUESTION # 39
A startup is implementing Slack for improved internal communication and project management.
They require a role that can manage day-to-day operations within their workspace, such as channel creation and user permissions, but doesn't need access to billing and high-level organizational settings. Which role would be most appropriate?

A. Guest Admin, responsible for managing guest accounts and permissions
B. Workspace Admin, tasked with managing day-to-day operations within their workspace
C. Org Owner, who has access to all administrative settings, including billing
D. Org Admin, overseeing administrative settings across multiple workspaces

Answer: B

Explanation:
For a startup, the Workspace Admin role is suitable for managing the day-to-day operations like channel creation and user permissions. This role provides the necessary administrative capabilities without access to high- level settings like billing, aligning with the startup's requirements.

NEW QUESTION # 40
For a company that has multiple teams with distinct functions and collaboration needs, what is the most important consideration for Slack grid design?

A. The preference for using a universal set of Slack channels across all teams to simplify management
B. The decision to allow teams to choose their own Slack themes and emojis
C. The need to create separate channels for each team to ensure tailored communication and collaboration spaces
D. The integration of as many third-party apps as possible into the Slack grid

Answer: C

Explanation:
For a company with multiple teams having distinct functions, it's crucial to design the Slack grid with separate channels for each team. This allows for tailored communication and collaboration spaces that meet the specific needs of each team, enhancing overall effectiveness and productivity.

NEW QUESTION # 41
What is the most effective way to project manage a team in Slack?

A. Send a check-in template to teammates to respond to on a weekly basis.
B. During the weekly check-in meetings on Zoom, remind teammates to share updates in Slack.
C. Run team sync in channels using automated reminders to save time and keep updates regular and transparent.
D. Connect the Jira app to your team channel and ask for weekly updates through the app integration.

Answer: C

Explanation:
The strongest answer is to run team syncs in channels using automated reminders. Slack's project- management value comes from moving status communication into visible, searchable channels and reducing dependency on synchronous meetings. Automated reminders or scheduled messages help keep updates consistent without relying on a manager to manually chase people. This approach also improves transparency because team members can see updates in context, respond in threads, and preserve decision history in the channel. Option A keeps the process dependent on Zoom and manual reminders, which underuses Slack.
Option C introduces a template but does not ensure visibility, automation, or channel-based collaboration.
Option D may be useful if Jira is part of the team's delivery workflow, but the question asks for the most effective Slack-native project management approach, not a tool-specific integration. Slack's official automation guidance supports scheduled channel messages for recurring reminders, daily standups, and project updates.
Reference topic: Channel Strategy - project channels, recurring updates, async team syncs, transparency, and workflow automation.

NEW QUESTION # 42
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