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Cisco 700-805 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Business Acumen	30%	- Evaluate products and services to meet customer goals - Describe renewal cycle and risk action planning - Interpret key financial terms (e.g., CAPEX, OPEX)
Topic 2: Customer Success Foundation	10%	- Define customer experience - Describe recurring revenue financial terms - Explain recurring revenue financial implications - Explain the stages of the customer lifecycle
Topic 3: Customer Success	10%	- Explain customer journey & IT purchasing models - Define customer success
Topic 4: Cisco Tools and Processes	20%	- Explain Smart Accounts & Smart Licensing - Describe CX Portfolio and deal management processes
Topic 5: Roles and Responsibilities	30%	- Describe Renewals Manager role and integration - Explain renewals tasks and success metrics

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Cisco Renewals Manager Sample Questions (Q114-Q119):

NEW QUESTION # 114
What is the Cisco Services Partner Program (CSPP) objective?

A. maximizes Cisco's profits by requiring partners to sell only Cisco-branded services
B. allows the partner to focus on recurring revenue while earning performance-based incentives C eliminates all barriers throughout the customer lifecycle
C. trains partners to develop and sell their own independent services without any backing from Cisco

Answer: B

NEW QUESTION # 115
Which licensing model is the most complex for a customer to manage?

A. Enterprise agreement
B. A La Carte
C. Managed service agreement
D. Subscription

Answer: C

NEW QUESTION # 116
Which three financial metrics are critical in renewing subscriptions?(Choose three)?

A. Annual recurring revenue
B. Renewal rate
C. Close rate
D. Training costs
E. Net new sales

Answer: A,B,D

NEW QUESTION # 117
Which two factors drive subscription value for customers? (Choose two)

A. training access
B. bundling of software and hardware
C. up to date security protection
D. freeware offers
E. continuous access to innovation

Answer: C,E

NEW QUESTION # 118
Which three financial metrics are critical in renewing subscriptions? (Choose three.)

A. net new sales
B. close rate
C. renewal rate
D. annual re curing revenue
E. training costs

Answer: C,D,E

NEW QUESTION # 119
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