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EXIN ITILFNDv4 Exam Syllabus Topics:

SectionObjectives
ITIL Practices- Service Management Practices
- Technical Management Practices
- General Management Practices
Service Value Chain Activities
Key Concepts of Service Management- Guiding Principles
- Service Value System (SVS)
- Four Dimensions of Service Management
Continual Improvement

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EXIN ITIL 4 Foundation Sample Questions (Q352-Q357):

NEW QUESTION # 352
Which ITIL guiding principle recommends using existing services, processes and tools when improving services?

Answer: A


NEW QUESTION # 353
Which role approves the cost of services?

Answer: C


NEW QUESTION # 354
Identify the missing word in the following sentence.
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed.

Answer: D


NEW QUESTION # 355
Identify the missing word in the following sentence.
A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific [?] and risks.

Answer: B


NEW QUESTION # 356
Which of the four dimensions focuses on roles, responsibilities, and systems of authority?

Answer: B


NEW QUESTION # 357
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