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SAP C_C4HCX Exam Syllabus Topics:

SectionObjectives
Topic 1: SAP Sales Cloud & Service Cloud- Sales process automation and CRM capabilities
- Customer service management processes
- Omnichannel engagement scenarios
Topic 2: Security and Identity Management- Authentication and authorization concepts
- Data protection and compliance in CX solutions
Topic 3: Integration and Extensibility- SAP Integration Suite concepts
- API management and event-driven architecture
- Extensibility options in SAP CX solutions
Topic 4: SAP Marketing Cloud- Customer data and segmentation
- Personalization and journey orchestration
- Campaign management and orchestration
Topic 5: SAP Customer Experience Architecture- SAP CX solution integration landscape
- Composable enterprise and CX strategy
- End-to-end CX architecture principles
Topic 6: SAP Commerce Cloud- Product content and catalog management
- Storefront and personalization concepts
- Extension and integration mechanisms

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SAP Certified - Solution Architect - SAP Customer Experience Sample Questions (Q16-Q21):

NEW QUESTION # 16
What are the three main pillars of the installed base?
Note: There are 3 correct answers to this question.

Answer: C,D,E


NEW QUESTION # 17
What do opportunity revenue splits allow you to do when using SAP Sales Cloud?
Note: There are 2 correct answers to this question.

Answer: A,C


NEW QUESTION # 18
What are some of the Generative Al features available in SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.

Answer: A,C,E


NEW QUESTION # 19
Which of the following best describes Tactics in SAP Emarsys Customer Engagement?

Answer: A


NEW QUESTION # 20
You are implementing a Design to Operate end-to-end process for new products.
Which are valid substages in the business process?
Note: There are 3 correct answers to this question.

Answer: A,C,D


NEW QUESTION # 21
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