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ServiceNow CIS-HR Exam Syllabus Topics:

Section	Weight	Objectives
Designer Integration	25%	- Configurable Workspace Integration - Integration with HCM Systems - Employee Readiness using Workforce Dimensions
HR Case Management	25%	- HR Case Creation and Assignment - HR Case Lifecycle - HR Case Metrics and Reporting - Case Templates and Quick Actions
Employee Record Management	20%	- Employee Documents and Signatures - Employee Data Model - Onboarding/Offboarding Processes - Employee Service Center
Core Configuration	30%	- HR Document Generation - HR Service Catalog Configuration - HR Service Administration - Virtual Agent for HR

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ServiceNow Certified Implementation Specialist-Human Resources Sample Questions (Q99-Q104):

NEW QUESTION # 99
What is the purpose of Journey designer?

A. It tracks the progress of Lifecycle Events and Onboarding Cases using the dashboards.
B. It passes information from the lifecycle event case to a child case or task
C. It manages the dependencies of activities within an activity set.
D. It combines Lifecycle Event cases and Journey Accelerator action plans.

Answer: D

Explanation:
Verified Answer: D. It combines Lifecycle Event cases and Journey Accelerator action plans Very Short Explanation: Journey designer is a feature that allows HR professionals to create and manage employee journeys that combine Lifecycle Event cases and Journey Accelerator action plans. A journey is a collection of activities that guide an employee through a specific experience, such as onboarding, offboarding, relocation, or parental leave 1 .

NEW QUESTION # 100
Scenario: You have an existing ITSM customer who is now implementing HR Enterprise. In UAT, they discovered that they get an error message about a Read operation from the HR scope to the Global scope being denied. You have verified that each Script Include was written correctly.
What else must be done to allow the Script Includes to work in the HR application?

A. You must create a custom ACL to allow the script includes to work.
B. The Status of the associated record on the Application Restricted Caller Access list must be set to Denied.
C. The Status of the associated record on the Application Restricted Caller Access list must be set to Allowed.
D. You must change Scope for the script includes to work.

Answer: B

NEW QUESTION # 101
An HR Admin without the System Admin role can do what? (Choose three.)

A. Modify the HR Administration > Properties
B. Grant roles to users or groups
C. Add users to groups
D. Reset user passwords
E. Configure business rules
F. Create HR Criteria

Answer: B,C,D

NEW QUESTION # 102
What determines if a user can view a Knowledge article?

A. HR Criteria
B. Can/Cannot Read User Criteria
C. ACL Rules
D. Can/Cannot Contribute User Criteria

Answer: B

Explanation:
Reference: https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/knowledge- management/task/t_SelectUCArticle.html

NEW QUESTION # 103
If the HR Service does not have any Case options specified, HR Documents must be manually generated for the HR Case. In this situation, who is able to generate an HR document for the Case?

A. Any HR professional
B. Only the assigned to person
C. Only an HR Manager
D. Only an HR Admin

Answer: C

Explanation:
Explanation/Reference: https://community.servicenow.com/community?
id=community_article&sys_id=95ef3353db2b1700feb1a851ca961945

NEW QUESTION # 104
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