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Cisco 700-805 Exam Syllabus Topics:

Section	Weight	Objectives
Roles and Responsibilities	30%	- Explain renewals tasks and success metrics - Describe Renewals Manager role and integration
Customer Success	10%	- Define customer success - Explain customer journey & IT purchasing models
Customer Success Foundation	10%	- Explain recurring revenue financial implications - Explain the stages of the customer lifecycle - Describe recurring revenue financial terms - Define customer experience
Business Acumen	30%	- Evaluate products and services to meet customer goals - Describe renewal cycle and risk action planning - Interpret key financial terms (e.g., CAPEX, OPEX)
Cisco Tools and Processes	20%	- Describe CX Portfolio and deal management processes - Explain Smart Accounts & Smart Licensing

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Cisco Renewals Manager Certification Sample Questions and Practice Exam

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Cisco Renewals Manager Sample Questions (Q43-Q48):

NEW QUESTION # 43
An RM identifies that a customer is managing multiple A La Carte contracts across different business units during the Expand stage. Which action best reflects the RM ' s operational responsibility?

A. Delay the consolidation proposal until the T-60 commercial discussion window to ensure the customer is ready.
B. Generate a consolidated renewal quote and present it directly to the customer without Account Manager involvement.
C. Analyze the Install Base (IB) data to build a business case and communicate the expansion opportunity to the Account Manager.
D. Request that the CSM manually re-provision all current licenses into a new EA structure within the Smart Account.

Answer: C

Explanation:
During the Expand stage, the RM should use available Installed Base and renewal data to identify opportunities that can increase customer value and recurring revenue, then coordinate those opportunities with the appropriate commercial owner. Multiple A La Carte contracts across business units are a strong signal that the customer may benefit from consolidation into a broader Cisco Enterprise Agreement or another simplified commercial structure.
The RM ' s operational role is therefore to analyze the IB, quantify the fragmented contract footprint, identify overlap or consolidation potential, and build a fact-based expansion case. That information should then be shared with the Account Manager, who owns the broader commercial relationship and can position the opportunity with the customer.
Option A is incorrect because a CSM does not simply re-provision licenses into a new EA; an EA transition is a commercial and entitlement change that requires the appropriate sales and operational process. Option B is too passive because expansion opportunities should be identified and shaped proactively rather than waiting until T-60. Option C bypasses the Account Manager and violates proper commercial alignment.
The mature approach is to convert IB insight into a structured expansion opportunity, align internally, and then engage the customer through the correct account team motion.
Therefore, D is correct.

NEW QUESTION # 44
Which strategy contributes to the successful renewal of service contracts?

A. Lock in revenue streams through co-termination.
B. Communicate product performance, pricing, and position.
C. Discount multi-year service agreements.
D. Offer discounts.

Answer: B

NEW QUESTION # 45
What is a cross-sell opportunity?

A. a method involving the promotion of discounted software and services during a specific season
B. a sales strategy aimed at encouraging customers to buy the highest-priced product on offer
C. an approach centered around selling products that are not related to the customer's interests
D. a sales technique offering suggestions for additional products or services to complement the customer's purchase

Answer: D

NEW QUESTION # 46
What does iARR measure?

A. our ability to monitor product utilization, and financial growth collectively
B. our ability to increase renewal rates through pricing controls
C. our ability to internally align renewable resources
D. our ability to expand upon existing customer value

Answer: A

NEW QUESTION # 47
How does a Renewals Manager drive value in a customer account?

A. aligns partners on training
B. manages and mitigates renewal risk
C. defines the account forecast
D. removes adoption barriers

Answer: B

NEW QUESTION # 48
......

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