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| Section | Objectives |
|---|---|
| Value Design | - Challenge framing and problem definition
|
| Intangible Deliverables | - Stakeholder alignment
|
| Tools and Artifacts | - Salesforce platform capabilities
|
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NEW QUESTION # 38
Cloud Kicks ' (CK) stakeholders have some concerns about a newly created CX vision because they struggle with imagining how it will impact CK ' s current product. What should a strategy designer do to alleviate the stakeholders ' concerns?
Answer: A
Explanation:
Tangible prototyping makes abstract vision concepts concrete and illustrates how new features integrate with existing products. In the Platform Strategy Designer context, this question belongs primarily to Intangible Deliverables. In Intangible Deliverables, the strategy designer creates alignment, trust, shared understanding, ethical awareness, and persuasive communication so that people can make coordinated decisions around the intended future state. A prototype is a learning instrument, not merely a preview of the final interface. The team should use it to test the assumptions that create the greatest risk, gather evidence cheaply, and refine the strategic direction before committing to expensive implementation. Here, Prototype an aspect of the vision that interacts with the current product and share insights with stakeholders. is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Share associated Objectives & Key Results (OKRs) with stakeholders to put the vision in a business context. focuses attention elsewhere, while Organize a brainstorming session to provide stakeholders with a chance to reassess the vision. addresses a related concern without providing the same fit to the scenario ' s stated objective.
Study Guide Topics: Intangible Deliverables
Official Salesforce Reference: Design Strategy Prototyping - Explore Key Prototyping Considerations
NEW QUESTION # 39
A consumer healthcare startup wants to collect data on patients ' symptoms over time, and plans to research how to monetize this data. How should a strategy designer counsel leadership in consideration of ethical implications for both the company and its patients?
Answer: C
Explanation:
Consequence Scanning evaluates privacy, ethical concerns, harm potential, and trust risks before monetizing sensitive health data. In the Platform Strategy Designer context, this question belongs primarily to Intangible Deliverables. In Intangible Deliverables, the strategy designer creates alignment, trust, shared understanding, ethical awareness, and persuasive communication so that people can make coordinated decisions around the intended future state. Consequence Scanning is a structured way to identify intended and unintended effects before decisions become difficult to reverse. It helps teams surface potential harm, trust issues, privacy implications, social effects, and opportunities, then determine which consequences to act on, influence, or monitor. Here, Facilitate a Consequence Scanning workshop before proceeding with any further investment.
is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Perform user research with patients to understand their level of comfort of data being shared for monetization. focuses attention elsewhere, while Research similar healthcare organizations about how they are monetizing patient data. addresses a related concern without providing the same fit to the scenario ' s stated objective.
Study Guide Topics: Intangible Deliverables
Official Salesforce Reference: Ethics by Design - Incorporate Ethics by Design Concepts
NEW QUESTION # 40
Cloud Kicks (CK) notices a significant customer churn due to a disconnect between product features and user needs.
Which course of action should CK's strategy designer propose to improve the situation"?
Answer: C
Explanation:
The strategy designer should propose facilitating a co-creation workshop to help generate ideas grounded in research insights, to improve the situation of customer churn due to a disconnect between product features and user needs. A co-creation workshop is a method that involves collaborating with stakeholders and users to ideate and prototype solutions based on research findings and user feedback. It helps create solutions that are aligned with user needs and expectations, and increase user engagement and satisfaction. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/facilitate-a-co-creation-workshop
NEW QUESTION # 41
Cloud Kicks wants to design a new line of service and has decided to conduct a Consequence Scanning workshop to assess the planned service development roadmap. Which types of outcomes should result from a Consequence Scanning workshop?
Answer: B
Explanation:
Consequence Scanning categorizes potential unintended consequences into actions: Act on (mitigate immediately), Influence, or Monitor over time. In the Platform Strategy Designer context, this question belongs primarily to Intangible Deliverables. In Intangible Deliverables, the strategy designer creates alignment, trust, shared understanding, ethical awareness, and persuasive communication so that people can make coordinated decisions around the intended future state. Consequence Scanning is a structured way to identify intended and unintended effects before decisions become difficult to reverse. It helps teams surface potential harm, trust issues, privacy implications, social effects, and opportunities, then determine which consequences to act on, influence, or monitor. Here, issues to act on, influence, or monitor is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. issues to accept, object, or withhold focuses attention elsewhere, while issues to stop, start, or continue addresses a related concern without providing the same fit to the scenario ' s stated objective.
That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Intangible Deliverables
Official Salesforce Reference: Ethics by Design - Incorporate Ethics by Design Concepts
NEW QUESTION # 42
A project team at Cloud Kicks framed this design challenge: ' How might we help our customers amidst supply chain interruptions? ' What information is missing that belongs in all well-written challenge statements?
Answer: A
Explanation:
A complete How Might We statement articulates the user, the core challenge, and the target outcome. In the Platform Strategy Designer context, this question belongs primarily to Value Design. In Value Design, the strategy designer links validated human needs to business outcomes and external context, then defines measurable signals that show whether the intended value is actually being created. A challenge statement frames a meaningful problem as a call to collaborative action. It should communicate enough context and desired impact to guide ideation while remaining open enough that the team can explore several solution pathways. Here, The desired outcome is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. The persona being designed for focuses attention elsewhere, while The hypothesis for the solution addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Value Design
Official Salesforce Reference: Challenge Framing and Scoping - Create Effective How Might We Statements
NEW QUESTION # 43
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