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| Section | Weight | Objectives |
|---|---|---|
| Change Management and Enablement | 17% | - Identify change impacts and risks - Develop change enablement strategies - Support adoption and training activities |
| Customer Discovery | 17% | - Document business processes and scope - Assess current state of existing products and processes - Understand BA roles across implementation lifecycle - Define project scope based on business strategies, goals and challenges |
| Solution Design and Documentation | 18% | - Translate requirements into Salesforce solution design - Create functional specifications and design documents - Map business processes to Salesforce capabilities |
| User Stories and Acceptance Criteria | 18% | - Document and maintain user stories - Define components of effective user stories - Write clear, testable acceptance criteria |
| Requirements Gathering and Management | 18% | - Distinguish between scope, requirements and user stories - Document and manage requirements in version control - Engage stakeholders to elicit, validate and prioritize requirements |
| Development Support and User Acceptance | 12% | - Plan and execute user acceptance testing - Validate solution against requirements - Support solution development and clarify requirements |
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NEW QUESTION # 211
Universal Containers in rolling out Sales Cloud for the contract renewals team. The team has expressed resistance to learning another platform and changing their processes. The business analyst (BA) shows them a video case study of a contract renewals team at another company that successfully adopted Sales Cloud, which shortened it's time to close and increased its close rate by 30%.
Which influencing style is the BA using?
Answer: C
Explanation:
Explanation
The influencing style that the BA is using is inspiring. Inspiring is a style that appeals to the emotions and values of the stakeholders, and motivates them to achieve a shared vision or goal. The BA is using an inspiring style by showing them a video case study of a contract renewals team at another company that successfully adopted Sales Cloud, which shortened its time to close and increased its close rate by 30%. This helps to create a positive and aspirational image of what Sales Cloud can do for them, and encourages them to overcome their resistance and embrace the change. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-stakeholder-management/influence-s
NEW QUESTION # 212
Which of the following User Management terms is best described by this definition: " Item assigned to a User that determines the functionality that they can access across the Salesforce ecosystem".
Answer: B
Explanation:
User License is the User Management term that is best described by this definition: "Item assigned to a User that determines the functionality that they can access across the Salesforce ecosystem". Role is a User Management term that controls data visibility and reporting hierarchy within an organization based on users' positions. Profile is a User Management term that defines what users can do within an organization based on their job function and responsibilities. Username is a User Management term that identifies users when they log in to Salesforce. References: https://help.salesforce.com/s/articleView?id=sf.users_def.htm&type=5
NEW QUESTION # 213
The Sen/ice Center at Universal Containers (UC) uses Service Cloud and Experience Cloud to manage its customer case lifecycle. UC wants to limit the number of interactions a customer has during the lifecycle. The project leader has asked the business analyst (BA) to visually illustrate the lifecycle.
Which document should the BA create?
Answer: A
NEW QUESTION # 214
Northern Trail Outfitters (NTO) wants to discuss an enhancement to Campaigns with the engineering, marketing, and sales teams. The changes involve detailed integration between systems that will be used by WTO's customers. The business analyst (BA) needs to complete the org impact analysis.
Which reference should the BA consult to understand the integration pattern?
Answer: A
Explanation:
Explanation
The reference that the business analyst should consult to understand the integration pattern is a Solution Architecture Diagram. A Solution Architecture Diagram is a diagram that shows the high-level design and components of a system or solution. A Solution Architecture Diagram helps to understand the integration pattern by showing how different systems or applications are connected and interact with each other, as well as what data or information is exchanged between them. A Solution Architecture Diagram also helps to identify the scope, requirements, dependencies, and risks of an integration project or enhancement.
References:https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/
NEW QUESTION # 215
Universal Containers is in the discovery phase of a new Service Cloud project. The lead business analyst (BA) review user stories written by junior Bas. The lead BA discovers these user stories are missing details, as how case routing should work. The lead BA asks the junior Bas to make revisions based on the intended audience for the user stories.
Answer: C
Explanation:
This answer states that development and QA teams are the intended audience for the user stories written by junior BAs for developing a solution to help UC track and analyze its carbon emission in an effort to meet its new initiatives. Development team is a group of people who are responsible for building, testing, and deploying the solution based on the user stories. QA team is a group of people who are responsible for verifying, validating, and ensuring the quality of the solution based on the user stories. Development and QA teams are the intended audience for the user stories because they need to understand what to build and how to test the solution, and they need to provide feedback or clarification on the user stories. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-user- stories-to-capture-requirements
NEW QUESTION # 216
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