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| Section | Objectives |
|---|---|
| Service Management Applications | - Incident and problem management - Knowledge management - Change and request management - Service catalog and request fulfillment |
| Service Automation and Configuration | - Business rules and client scripts basics - Workflows and Flow Designer overview |
| Reporting and Analytics | - Reports and dashboards - Performance analytics overview |
| Data Management | - Import sets and data loading - Tables and CMDB basics |
| ServiceNow Platform Fundamentals | - Platform architecture and components - Lists, forms, and filters - Navigation and user interface |
| Security and Administration | - User administration and roles - Access control rules (ACLs) basics |
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質問 # 114
Which tables are children of the Task table and come with the base system?
Choose 3 answers
正解：C、D、F
解説：
In ServiceNow, the Task (task) table is a parent table that provides a common structure for work-related records. Several core tables inherit from the Task table, meaning they reuse its fields, business rules, and workflows.
The following tables are children of the Task table in the base system:
Incident (incident) ✅
Used for managing break/fix issues reported by users.
Inherits fields like Assigned To, State, Priority from the Task table.
Problem (problem) ✅
Used for root cause analysis of recurring incidents.
Inherits Task table properties, making it easy to relate problems to incidents.
Change Request (change_request) ✅
Used to manage changes in IT infrastructure (e.g., software updates, hardware replacements).
Inherits fields like Assignment Group, Description, State from the Task table.
Why Are Other Options Incorrect?
D . Config ❌
No such table named "Config" exists as a child of the Task table. Configuration-related data is stored in CMDB tables.
E . Dictionary ❌
The Dictionary (sys_dictionary) table stores metadata about database fields, not task-related records.
F . cmdb ❌
The CMDB (cmdb) table is not a child of the Task table. It stores Configuration Items (CIs) like servers, routers, and software, which are separate from task-based workflows.
Reference:
ServiceNow CSA Documentation - Task Table and Child Tables
ServiceNow Product Documentation - Incident, Problem, and Change Management (https://docs.servicenow.com)
✅ Final Answer: A, B, C (Incident, Problem, Change Request)
質問 # 115
Where can Admins check which release is running on an ServiceNow instance?
正解：B
質問 # 116
Group records are stored in which table?
正解：C
解説：
Reference:In ServiceNow,groupsare collections of users that share a commonrole, responsibility, or function.
Group records are stored in thesys_user_grouptable, which is used foraccess control, workflow assignments, and approvals.
Why is the Correct Answer "sys_user_group"?The sys_user_group table is the official table for storing group records.
Groups are used for assigning tasks, roles, and responsibilitiesin ServiceNow.
Thesys_user_group tablecontains records forall defined groups, includingIT support teams, security groups, and business process groups.
Why Not the Other Options?A. Group [sn_user_group]:No such table exists in ServiceNow.
C: Group [s_sys_group]:Incorrect, as there is no "s_sys_group" table in ServiceNow.
D: Group [u_sys_group]:"u_" prefix refers tocustom tables, but the standard group table issys_user_group.
References from the Certified System Administrator (CSA) Official Documentation:Managing User Groups in ServiceNow:ServiceNow Docs ServiceNow Knowledge Base: KB0832548(Group Table Information) Thesys_user_grouptable is the correct location for storing group records, allowing efficientrole-based access and task assignmentsin ServiceNow.
質問 # 117
What does Natural Language Query allow you to do on a list?
正解：B
解説：
Natural Language Query (NLQ)in ServiceNow allows users tofilter a list by typing a natural language phrase, making it easier to search and retrieve data without manually building filters.
For example, users can type:
##"Show me all open incidents assigned to John Doe"
##"Incidents created this week"
The platforminterprets the phraseand automaticallyapplies the correct filterto the list.
A: Automatically select a filter, based on keywords-NLQ does not automatically select filters based on keywords; instead, itprocesses full phrasesinto a filter.
C: Predict the filter desired by the user-NLQ does not predict filters but rather converts typed queries into list filters.
D: Speak to the condition builder-NLQ does not interact with the condition builder directly; it translates text queries into filters.
E: Set list filter, using audible commands-NLQ does not supportvoicecommands, onlytypedqueries.
Reference:ServiceNow CSA Documentation - Natural Language Query (NLQ)
ServiceNow Official Documentation - List Filters & Search(https://docs.servicenow.com) Final answer: B. Filter list by typing in a phrase
質問 # 118
Which of the following statement describes the purpose of an Order Guide?
正解：B
質問 # 119
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