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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Topic 1: Knowledge Management- Knowledge articles
  • 1. Search and recommendation usage
    • 2. Creation and lifecycle management
      Topic 2: Reporting and Analytics- Service analytics
      • 1. Dashboards and KPIs
        • 2. Operational reporting
          Topic 3: Service Request Management- Case and ticket handling
          • 1. Creation, routing, and assignment rules
            • 2. SLAs and escalation management
              - Customer interaction handling
              • 1. Communication templates and notifications
                • 2. Omnichannel support processes
                  Topic 4: Oracle Fusion Service Overview- Core Service Architecture
                  • 1. Service request lifecycle management
                    • 2. Fusion Service data model and components
                      - Service Configuration Basics
                      • 1. Security roles and access control
                        • 2. Basic setup and administration
                          Topic 5: Field Service and Dispatch- Field service operations
                          • 1. Scheduling and dispatch rules
                            • 2. Work order management
                              Topic 6: Integrations and Extensions- Integration capabilities
                              • 1. Third-party system integration
                                • 2. REST APIs and integration flows

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                                  Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q59-Q64):

                                  NEW QUESTION # 59
                                  Which option describes the automated page presentation for incoming calls?

                                  Answer: A


                                  NEW QUESTION # 60
                                  Which two statements are true regarding the Audit History tab of a Service Request?

                                  Answer: A,B


                                  NEW QUESTION # 61
                                  Which three subobject functions are included in the REST API for Service Requests (SRs)?

                                  Answer: A,B,E


                                  NEW QUESTION # 62
                                  A service agent can create tasks from different system areas.
                                  Identify three modules where a service agent can create and associate tasks.

                                  Answer: A,B,D


                                  NEW QUESTION # 63
                                  Oracle Engagement Cloud provides tools to add or modify which six types of entities?

                                  Answer: C,D,E,F


                                  NEW QUESTION # 64
                                  ......

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