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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | Certified Implementation Specialist - IT Service Management (CIS-ITSM) |
| Exam Number: | CIS-ITSM |
| Exam Format: | Multiple Select (multiple answers), Multiple Choice (single answer), Scenario-based questions |
| Certificate Validity Period: | 2 years |
| Exam Price: | $450 USD |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Related Certifications: | Certified Implementation Specialist - IT Operations Management ServiceNow Certified System Administrator Certified Implementation Specialist - Data Foundations (CMDB & CSDM) |
| Real Exam Qty: | 60 |
| Passing Score: | Approx 70% (scaled scoring, may vary slightly) |
| Recommended Training: | ServiceNow ITSM Implementation Training CIS-ITSM Official Blueprint & Study Guide |
| Exam Registration: | Pearson VUE ServiceNow Learning Portal |
| Sample Questions: | ServiceNow CIS-ITSM Sample Questions |
| Exam Way: | Online proctored (OnVUE) or in-person at authorized Pearson VUE test centers |
| Pre Condition: | Must hold Certified Implementation Specialist - Data Foundations (CMDB & CSDM); recommended 6 months ServiceNow platform experience + 6 months implementation experience |
| Official Syllabus URL: | https://learning.servicenow.com/lxp/en/credentials/certified-implementation-specialist-it-service-management?id=kb_article_view&sysparm_article=KB0011560 |
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ServiceNow is a cloud-based platform that provides enterprise-level IT service management (ITSM) solutions. It is widely used by organizations to streamline their IT processes and improve their overall efficiency. To ensure that professionals working with ServiceNow are equipped with the necessary skills and knowledge to implement and manage ITSM solutions effectively, ServiceNow offers a comprehensive certification program. One of the most in-demand certifications in this program is the CIS-ITSM (Certified Implementation Specialist - IT Service Management) Certification Exam.
NEW QUESTION # 145
What is the module that is used to navigate to CI Relationships?
Answer: A
Explanation:
Explanation
There is no table that links to the CI Relationship data. You can access the table directly by typing
"cmdb_rel_ci.list" in the filter navigator.
NEW QUESTION # 146
Given the class structure shown below which types of CIs will be included in a report run against the cmdb_ci_computer table?
Answer: A
NEW QUESTION # 147
Which of the following service catalog variable types are NOT supported in Mobile Classic interfaces? (Choose four.)
Answer: C,D,E,F
NEW QUESTION # 148
What is normally done when a Root Cause and a Workaround are identified for a problem to document the quickest known resolution?
Answer: D
Explanation:
ServiceNow ' s baseline implementation supports A. Publish Workaround, so the answer is A. Problem Management focuses on identifying and controlling the underlying causes of incidents. ServiceNow separates investigation, root-cause analysis, workaround communication, fix implementation, post-fix review, Known Error knowledge, Problem Tasks, and risk acceptance so that permanent remediation is governed independently from the short-term restoration objective of Incident Management. The key exam technique is to identify the object that directly controls the requested behavior, rather than selecting a nearby administrative feature that only reports on, displays, or indirectly influences the process. The remaining choices are not the best fit. B. Document a Known error; C. Complete Investigation; D. Complete RCA.
Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS-ITSM curriculum. Study Guide Topics: Problem Management; baseline configuration; roles and access; lifecycle and automation behavior.
NEW QUESTION # 149
What is an example of a good use case for an Order Guide?
Answer: A
Explanation:
The correct selection is A because A. Order a set of Dishes. Service Catalog and Request Management separate catalog design from request fulfillment. Catalog Items, Record Producers, Content Items, Order Guides, variables, user criteria, roles, Catalog Builder, flows, approvals, requested items, and catalog tasks each have a distinct purpose. Correct design keeps the user experience simple while reusing variables and fulfillment logic wherever possible. An Order Guide groups multiple related catalog items into one guided ordering experience. Rules determine which items are included and in what order, while cascading variables can pass common values into included items that define equivalent variables. The remaining choices are not the best fit. B. Order a Custom Automobile; C. Order a Technical Consultation; D. Order a Couch. Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing custom scripts. That approach preserves upgrade compatibility, keeps process ownership explicit, and matches the configuration patterns emphasized throughout the CIS-ITSM curriculum. Study Guide Topics: Service Catalog and Request Management; baseline configuration; roles and access; lifecycle and automation behavior.
NEW QUESTION # 150
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