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EXIN ITILFND_V4 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Organizational Structure and Roles10%- Teams and groups
- Key roles and responsibilities
Topic 2: ITIL Guiding Principles15%- Collaborate and promote visibility
- Optimize and automate
- Start where you are
- Think and work holistically
- Focus on value
- Keep it simple and practical
- Progress iteratively with feedback
Topic 3: Technology and Information Management10%- Role of technology in service management
- Information management principles
Topic 4: ITIL Service Value System20%- Service value chain
  • 1. Obtain/build
    • 2. Deliver and support
      • 3. Design and transition
        • 4. Improve
          • 5. Engage
            • 6. Plan
              - Continual improvement
              - Purpose and components
              - Governance
              Topic 5: ITIL Practices30%- Technical management practices
              • 1. Software development and management
                • 2. Infrastructure and platform management
                  • 3. Deployment management
                    - General management practices
                    • 1. Relationship management
                      • 2. Continual improvement
                        • 3. Supplier management
                          • 4. Information security management
                            - Service management practices
                            • 1. Capacity and performance management
                              • 2. Availability management
                                • 3. Change enablement
                                  • 4. Incident management
                                    • 5. Problem management
                                      • 6. Service request management
                                        • 7. Service level management
                                          • 8. Business continuity management
                                            Topic 6: Key Concepts of Service Management15%- Value, value co-creation, stakeholders
                                            - Services, service offerings, service relationships
                                            - Service management as a practice

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                                            EXIN ITIL 4 Foundation Sample Questions (Q148-Q153):

                                            NEW QUESTION # 148
                                            Which action is performed by a service provider?

                                            Answer: C


                                            NEW QUESTION # 149
                                            Which statement about the steps to fulfill a service request is CORRECT?

                                            Answer: B


                                            NEW QUESTION # 150
                                            Identify the missing words in the following sentence.
                                            The management of information security incidents usually requires [?].

                                            Answer: A


                                            NEW QUESTION # 151
                                            Which statement about change management is CORRECT?

                                            Answer: A


                                            NEW QUESTION # 152
                                            What is the purpose of the 'incident management' practice?

                                            Answer: C


                                            NEW QUESTION # 153
                                            ......

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