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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

Section	Weight	Objectives
Engagement policies	15%	- Customer engagement rules 1. Customer journeys 2. Create an engagement strategy 3. Define customer engagement policies
AI and arbitration	12%	- Decision optimization 1. Prioritize actions 2. Apply arbitration logic 3. Use AI in decisioning
Decision strategies	14%	- Strategy design 1. Build decision strategies 2. Test decision logic 3. Use predictive analytics
Actions and treatments	12%	- Manage customer actions 1. Define and manage customer actions 2. Define an action for outbound 3. Present a single offer on the web
Contact policy and volume constraints	13%	- Contact governance 1. Apply volume constraints 2. Control customer contact frequency 3. Configure contact policies
Business agility in one-to-one customer engagement	12%	- Agile customer engagement 1. Optimize customer experiences 2. Adapt engagement strategies quickly 3. Support business-driven changes
Channels	10%	- Multi-channel engagement 1. Web channel configuration 2. Cross-channel engagement 3. Outbound channel setup
Next-Best-Action concepts	12%	- One-to-one customer engagement 1. Essentials of always-on outbound 2. Optimize the next-best-action strategy 3. Define the starting population 4. Optimize the customer value in the contact center 5. Customer engagement blueprint

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Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q16-Q21):

NEW QUESTION # 16
U+ Bank wants to offer a Gold credit card to customers who have an annual income of more than USD150000. What do you configure in the Next-Best-Action Designer to achieve this outcome7

A. Prioritization formula
B. Engagement policy condition
C. Audience
D. Customer segment

Answer: B

Explanation:
An engagement policy condition is a rule that determines whether a customer is eligible, applicable, or suitable for an offer. You can use engagement policy conditions to filter customers based on their attributes or behaviors. In this case, the bank wants to offer a Gold credit card to customers who have an annual income of more than USD150000, so creating an engagement policy condition based on the income attribute is the best option. Verified Reference: [Pega Decisioning Consultant | Pega Academy]

NEW QUESTION # 17
The following decision strategy outputs the most profitable shoe a retailer can sell. The profit is the selling Prices of the shoe, minus the Cost to acquire the shoe.
The details of the shoes are provided in the following table:
The details of the shoes are provided in the following table:

To output the most profitable shoe, which component do you add in the blank space that is highlighted in red?

A. Decision table
B. Filter
C. Prioritize
D. Group By

Answer: C

Explanation:
To output the most profitable shoe, you need to add a Prioritize component in the blank space. A Prioritize component allows you to rank actions based on one or more properties. In this case, you can rank the shoes based on the Profit property and select the highest ranked shoe as the output. Verified References: Pega Academy - Decisioning Consultant - Prioritizing actions

NEW QUESTION # 18
A decisioning architect wants to use the customer properties income and age in a Filter component. Which decision component is required to enable access to these properties?

A. Set Property
B. Data Import
C. Proposition Data
D. None, properties are available

Answer: B

Explanation:
To enable access to customer properties in a Filter component, you need to use a Data Import component. A Data Import component allows you to read data from various sources, such as data sets, data pages, or data flows, and make it available for other components in the strategy. In this case, you need to use a Data Import component that reads from a customer data source that contains income and age properties. Verified References: Pega Academy - Decisioning Consultant - Importing data

NEW QUESTION # 19
As a decisioning architect, how can you optimize the strategies that are based on Insights that you gain from the AI Insight feature in the Customer Profile Viewer?

A. By integrating social media analytics into the Customer Profile Viewer
B. By understanding how engagement policies are being used and why certain actions are filtered
C. By generating automated marketing campaigns based on customer data
D. By understanding how action performance is used and why new actions are required

Answer: B

NEW QUESTION # 20
MyCo, a telecom company, wants to start promoting data plan offers through SMS to qualified customers. The marketing team needs to ensure that the outbound run always uses the latest customer information.
What do you configure to implement this requirement?

A. Trigger an external Extract-Transform-Load (ETL) process.
B. Select the Refresh the audience checkbox.
C. Select a different audience sample with a similar profile.
D. Run the starting population segment daily.

Answer: B

NEW QUESTION # 21
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