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| Section | Weight | Objectives |
|---|---|---|
| Workspace Administration | 9% | - Configure workspace-level and org-level policies - Manage workspace settings and configurations - Understand Enterprise Grid organization vs single workspace |
| Fundamentals | 9% | - Differentiate between Slack plans and features - Navigate the Slack Admin console - Understand Slack roles and responsibilities |
| Security | 15% | - Configure domain and IP restrictions - Manage DLP (Data Loss Prevention) and retention policies - Enable multi-factor authentication (MFA) - Configure security policies and compliance settings - Monitor and audit workspace activity |
| App Administration | 10% | - Configure app permissions and settings - Manage app approvals and app directory - Understand Slack Connect for inter-organization collaboration - Manage integrations and workflows |
| User Lifecycle Management | 14% | - Handle user onboarding and offboarding - Configure user provisioning and deprovisioning - Configure single sign-on (SSO) and identity management - Manage user roles and admin roles |
| Enabling Slack Success | 15% | - Drive organizational collaboration and productivity - Create help channels for user support - Promote best practices and user adoption - Use analytics and reporting to measure engagement |
| Channel & User Group Administration | 28% | - Manage user groups and channel permissions - Configure channel management policies - Manage default channels and required channels - Implement channel naming conventions and best practices - Convert public channels to private channels |
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NEW QUESTION # 91
Oleg is a Workspace Owner, and his company is on the Plus plan.
Oleg's company requires all messages to be saved for the history of the workspace. He has already ensured that only Owners and Admins can delete messages.
Which additional settings should be selected to maintain the message history of the workspace?
Answer: D
Explanation:
To ensure complete preservation of message history with no ability for users to override retention settings:
"Message Retention & Deletion should be set to 'Keep everything' for public channels, private channels, and DMs, and admins should disallow users from overriding workspace-wide retention settings." Allowing overrides (Option B) would permit users to modify retention, which could lead to gaps in message history.
(Reference: Slack Administration Study Guide - Message Retention and Compliance Settings)
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NEW QUESTION # 92
Lindy leads an internal communications team.
Her team wants to use public channels to gain more transparency in their internal communication. Employees currently tend to default to private channels/direct messages out of habit. Lindy needs to show employees the benefits of public channels.
Which initiative should Lindy proceed with to drive behavioral change?
Answer: B
Explanation:
Slack adoption best practices emphasize:
"Behavior modeled by leadership has the greatest impact on changing how teams communicate. When executives and leaders use public channels, it sets a strong cultural example." Mandating behavior (Option B) or limiting private channel creation (Option A) can cause resistance, while education (Option D) is useful but less impactful than leadership modeling.
(Reference: Slack Administration Study Guide - Building a Public-First Culture)
NEW QUESTION # 93
You're an Org Admin for an airline's Slack Enterprise Grid. The airline's customer support team uses a ticketing tool to monitor customer support tickets for booking inquiries and issues. The team also uses Slack to discuss these support tickets.
The customer support team wants to create a custom workflow that will post new and urgent tickets in the support team's channel.
Which TWO steps should you take to allow the customer support team to create the workflow?
Answer: A,B
Explanation:
According to Slack Enterprise Grid documentation:
"To allow users to integrate external tools into workflows, admins must enable steps from apps and allow workflows to include webhook triggers." Also,
"Enabling Workflow Builder and allowing users to create workflows (except Guests) ensures flexibility." While A (App Managers) grants permission to approve apps, it is not needed for creating workflows. Channel emails (C) are unrelated. Workflow creation policy (E) is important too but the critical steps for app usage and webhook integration are B and D.
(Reference: Slack Administration Study Guide - Workflow Builder with External Integrations)
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NEW QUESTION # 94
Your company uses Slack Enterprise Grid.
An employee loses an office device that is logged into Slack.
What should an Org Admin do to mitigate risk?
Answer: D
Explanation:
Slack's Enterprise Grid security recommendations state:
"Org Admins can remotely sign a member out of all sessions (desktop, mobile, web) via the admin dashboard to immediately prevent further access without deactivating the user." Asking the user (A) is unreliable because they lost the device. Deactivation (B) is extreme if the device may be recovered. Workspace-level action (D) is insufficient for org-wide risk.
(Reference: Slack Administration Study Guide - Managing Lost or Compromised Devices)
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NEW QUESTION # 95
You're an Org Admin responsible for managing your organization's three workspaces grouped by business vertical.
Your organization wants to increase Slack usage across departments, and you anticipate new workspace requests.
Given these business requirements, what is the best way to manage requests to create new workspaces?
Answer: A
Explanation:
Slack recommends for Enterprise Grid governance:
"Workspace creation requests should be routed to a private admin team for evaluation, ensuring that new workspaces align with business needs, security policies, and organizational strategy." Public channels (A) expose sensitive administrative discussions. C and D bypass proper governance and risk fragmented Slack management.
(Reference: Slack Administration Study Guide - Workspace Creation and Governance)
NEW QUESTION # 96
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