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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Section	Weight	Objectives
Discovery	24%	- Define KPIs based on business goals and budget - Select appropriate Communications Cloud products - Evaluate data volume and platform constraints - Map business processes, personas and requirements - Assess customer IT ecosystem against architectural principles - Align requirements to native features or external solutions
Planning and Design	60%	- Prioritize and size user stories - Design asset management and MACD workflows - Develop data migration strategies - Design scalable product catalog models - Design order fulfillment orchestration flows - Decompose commercial products for implementation - Create quoting and order capture processes
Delivery	16%	- Execute data migration plans - Distinguish out-of-the-box vs custom functionality - Validate solution implementation against design - Align architecture and order components

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q42-Q47):

NEW QUESTION # 42
A Company wants to improve their quote to order journey experience, the journey contains manufacturing products and services, and integration with inventory system for device reservation. They want to have smooth omni channel experience. What approach should a consultant take during planning to ensure optimal development and time to market?

A. Plan for three user stories running in parallel: UX design, Device reservation, API and inventory system integration
B. UX experience is the most important. Fully design and validate the UX before designing the integration step
C. Plan for three user stories running subsequently: UX design first, Device Reservation API second, and inventory management system at last
D. Exact data in integration is an input to the ux design. Detailed Design of the integration... can start

Answer: A

Explanation:
For optimal development and time to market, planning three user stories to run in parallel (A) covering UX design, Device Reservation API, and inventory system integration ensures that all essential components of the quote-to-order journey are developed concurrently. This approach facilitates a smoother omnichannel experience by integrating device reservation and inventory management seamlessly with the user interface design.References:Best practices for agile project management and omnichannel strategy development.

NEW QUESTION # 43
A company is selling voice products to business customers. The offer allows customers to select devices of various models. The product modeler intends to create a phone add-on product specification with voice offers with a cardinality that allows up to 700. Which of the three statement are valid regarding the product model in this scenario?

A. This type of modeling is not supported in EPC and modular should follow a flat modelling technique.
B. Modeling children with large cardinalities can result in processing inefficiencies for MACD operations.
C. Since the product model uses OOTB feature of EPC, MACD operations and decomposition are guaranteed to work well
D. Product Model use hierarchical modeling which is natively supports EPC
E. Product model uses OOTB features from EPC. Decomposition may fail when the maximum number of products is processed.

Answer: B,D,E

NEW QUESTION # 44
United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost.
What are the two option to achieve the expectation?

A. Harmonize their business plan to reduce the complexity
B. Access the entire architecture to identify application that can be decommission.
C. Handle the complex business processes manually outside the IT landscape.
D. Assess the entire architecture and identify ways to replicate the legacy system in Communication Cloud.

Answer: A,B

Explanation:
To drive down operational costs, harmonizing business processes to reduce complexity (C) and assessing the entire architecture to identify applications that can be decommissioned (D) are strategic actions. These approaches streamline operations and leverage the efficiencies of Salesforce Communications Cloud, reducing reliance on highly customized legacy systems.References:Best practices for digital transformation and Salesforce implementation strategies.

NEW QUESTION # 45
Universal communication is a digital cable leader across the United States. They have started using communication cloud for the B2B use case. One of their new requirements is One time charge (OTCs) that depend on multiple factors. Some of the factors are account related while other factors are product related. They already use matrix based pricing for their recurring price that depends on different sets of properties on product and account. What approach should consultant take to implement OTC within the existing matrix- based recurring pricing model?

A. Create Apex class and hook code to calculate the price and add as a step within the pricing plan
B. Create another matrix for OTC's and add all the attributes from Account and product as input and price as Output.
C. Create OTCs as additional products with Prices and add those products to the cart using a separate button that uses postCartitems
D. Add more Columns within the existing matrix for recurring charges and calculate the OTCs using that matrix

Answer: D

NEW QUESTION # 46
Universal containers is a communication service provider using communication cloud. A member of UC's legacy- system IT team has provided a consultant with an extract of all the existing products from the legacy system and asked the consultant to migrate the data to communication cloud which two question should the consultant ask in this scenario to clarify the data migration strategy?

A. Which of the products are inactive?
B. Are there customer specific offerings?
C. Can we rationalize products to a smaller number?
D. Which of the provided products are still actively sold?

Answer: B

NEW QUESTION # 47
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