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| Section | Objectives |
|---|---|
| Topic 1: Program and Academic Operations | - Course and program management
|
| Topic 2: Security and Access Control | - Role-based access and permissions
|
| Topic 3: Student Experience and Engagement | - Student portals and experience design
|
| Topic 4: Student Lifecycle Management | - Recruitment and admissions processes
|
| Topic 5: Education Cloud Fundamentals | - Salesforce Education Cloud architecture overview
|
| Topic 6: Reporting and Analytics | - Education Cloud reporting capabilities
|
| Topic 7: Data Management and Integration | - Data architecture and integration patterns
|
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NEW QUESTION # 107
An institution's Admissions office needs a solution to help recruiters manage their travel, including route planning. The office also wants the ability to identify students' locations so they can be invited to a recruitment event.
Which solution should the consultant recommend to meet these requirements?
Answer: A
Explanation:
The consultant should recommend Salesforce Maps as a solution to help recruiters manage their travel, including route planning, and identify students' locations so they can be invited to a recruitment event for the institution's Admissions office. Salesforce Maps is a product that allows users to optimize their territories, routes, and schedules based on geographic data and insights. Salesforce Maps can help recruiters manage their travel, including route planning, and identify students' locations so they can be invited to a recruitment event by using features such as Live Tracking, Route Optimization, Geocoding, or Map Layers. Field Service, Territory Management, or Marketing Cloud are not solutions that can help recruiters manage their travel, including route planning, and identify students' locations so they can be invited to a recruitment event for the institution's Admissions office. Reference:
https://www.salesforce.com/products/maps/overview/
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-maps-basics
NEW QUESTION # 108
A partner wants to self-certify that its app complies with Education Data Architecture (EDA) readiness. The partner needs to certify that its solution is compatible with EDA, or if it duplicates EDA functionality, that it is properly documented and abides by conventions for key EDA objects.
What are two key objects used with EDA?
Choose 2 answers.
Answer: A,D
Explanation:
Affiliation and Attribute are two key objects used with EDA. Affiliation is an object that represents a relationship between a Contact and an Account or another Contact. Affiliation can be used to track various types of relationships, such as student, faculty, staff, alumni, donor, or advisor. Attribute is an object that stores additional information about a Contact or an Applicant that is not captured by other EDA objects. Attribute can be used to track various types of information, such as test scores, languages, hobbies, certifications, and documents. Opportunity and Account are not key objects specific to EDA, but rather standard Salesforce objects. Reference:
https://powerofus.force.com/s/article/EDA-Affiliations
https://powerofus.force.com/s/article/EDA-Attributes
https://powerofus.force.com/s/article/EDA-Data-Dictionary
NEW QUESTION # 109
A large online university uses Salesforce with the Education Data Architecture (EDA) to manage its operations. Its Salesforce environment has a large volume of records and it takes a long time to search and generate list views.
Which feature should the consultant use to resolve the issue?
Answer: C
Explanation:
The consultant should use a custom index to resolve the issue of taking a long time to search and generate list views for the large online university's Salesforce environment that has a large volume of records and uses EDA. A custom index is a feature that allows users to create an index on a field that is not indexed by default, such as a custom field, a long text area field, or a multi-select picklist field. A custom index can help improve the performance and speed of queries and list views that use the indexed field as a filter. The consultant should identify the fields that are frequently used in searches and list views, and request Salesforce Support to create a custom index on them. MuleSoft Anypoint Platform, Data Loader error logs, and Table-Driven Trigger Management are not features that can resolve the issue of taking a long time to search and generate list views for the large online university's Salesforce environment that has a large volume of records and uses EDA. Reference:
https://help.salesforce.com/s/articleView?id=sf.customize_index.htm&type=5
https://developer.salesforce.com/docs/atlas.en-us.salesforce_large_data_volumes_bp.meta/salesforce_large_data_volumes_bp/ldv_deployments_infrastructure_indexes.htm
NEW QUESTION # 110
How should a consultant document risk for a customer in an Education
Cloud implementation?
Answer: C
Explanation:
The consultant should document risk for a customer in an Education Cloud implementation by maintaining a project health dashboard. A project health dashboard is a tool that provides a visual representation of the status and progress of a project, such as key milestones, deliverables, issues, or risks. A project health dashboard can help the consultant document risk for a customer in an Education Cloud implementation by identifying and tracking potential threats or challenges that may affect the project scope, timeline, budget, or quality, and providing mitigation strategies or contingency plans. Configuring an Early Alert, recommending a Center of Excellence, or sharing Salesforce resources with the customer are not ways to document risk for a customer in an Education Cloud implementation. Reference:
https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf
https://trailhead.salesforce.com/en/content/learn/modules/project-management-basics/project-management-basics-monitor
NEW QUESTION # 111
A Recruitment department wants to centralize its recruitment efforts and application operations, and engage with students through social channels like WhatsApp.
Which solution set should the consultant recommend?
Answer: B
Explanation:
Centralizing Recruitment Efforts: Service Cloud provides a robust platform for managing and automating recruitment processes, including case management, communication tracking, and applicant management.
Digital Engagement: The Digital Engagement add-on for Service Cloud enables institutions to engage with students through various social channels, including WhatsApp, SMS, and more.
Solution Set Benefits:
Service Cloud: Offers tools for managing and automating recruitment processes, tracking applicant progress, and maintaining communication logs.
Digital Engagement: Facilitates multi-channel communication, allowing recruitment teams to interact with students on their preferred platforms like WhatsApp.
Implementation Steps:
Enable Service Cloud: Ensure Service Cloud is enabled in the org.
Set Up Digital Engagement:
Navigate to Setup and enable Digital Engagement.
Configure channels such as WhatsApp, SMS, etc., by following the setup wizards and integrating them with the existing Service Cloud setup.
Customize to Fit Recruitment Needs: Tailor the solution to meet specific recruitment workflows and requirements.
Training and Adoption: Provide training to the recruitment team on how to use the new tools and monitor adoption to ensure they leverage the system effectively.
Reference:
Salesforce Documentation: Service Cloud
Salesforce Documentation: Digital Engagement
NEW QUESTION # 112
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