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Salesforce Salesforce-Slack-Administrator Exam Syllabus Topics:

Section	Weight	Objectives
Fundamentals	9%	- Slack plan features and capabilities - Roles and responsibilities of Owners and Admins - Workspace and organization-level settings and dashboards
Channel and User Group Administration	28%	- Channel types: public, private, shared, org-wide - Channel naming, policies, archiving and deletion - Slack Connect and external collaboration - User groups: creation, management and permissions
App Administration	10%	- App installation, approval and governance policies - Salesforce-Slack integration features - Workflow Builder: automation and integration
User Lifecycle Management	14%	- Guest user management and access controls - Authentication methods: SSO, SAML, SCIM, JIT - Role assignment and permission management - User provisioning, onboarding and offboarding
Enabling Slack Success	15%	- Adoption strategy and best practices - Analytics, usage metrics and optimization - Change management and training
Workspace Administration	9%	- Enterprise Grid multi-workspace management - Workspace visibility and structure design - Workspace creation, approval and lifecycle
Security	15%	- Data protection, retention and DLP policies - Access control and device management - Security governance, risk and compliance - Enterprise Key Management and security settings

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Salesforce Certified Slack Administrator Sample Questions (Q48-Q53):

NEW QUESTION # 48
Large Corp is shutting down its Marketing team based in Europe. Deprovisioning is supported through their IdP.
When Large Corp removes users from their IdP, what will happen to their Slack accounts?

A. Their accounts will be deactivated, but they won't be signed out of their devices. A session reset is also required.
B. Their Slack accounts will be deleted permanently, and all messages and files will be deleted, as well, for compliance reasons.
C. Their accounts will be deactivated, they will be signed out on all of their devices, and their accounts will be removed from channels. However, only their messages and files in direct messages will be deleted.
D. Their accounts will be deactivated, they will be signed out on all of their devices, and their accounts will be removed from channels. However, their messages and files won't be deleted.

Answer: D

Explanation:
When users are deprovisioned via SCIM or IdP integration:
"Their accounts are deactivated, they are signed out from all sessions, and their accounts are removed from channels, but their messages and files remain intact in Slack unless a separate data retention policy dictates otherwise." Slack retains historical content unless specifically configured for deletion.
(Reference: Slack Administration Study Guide - Deactivation and Deprovisioning via SCIM)
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NEW QUESTION # 49
A team member is managing a long-term project that involves collaborating with internal and external users via Slack Which statement is true about users managing the channel once the project work concludes?

A. The team member will need to be promoted to a Workspace Admin so they can manage the current project channel and any future project channels.
B. The team member who created the channel will automatically be assigned the Channel Manager role and can archive the channel.
C. Other users must be prevented from posting in the channel so that it's automatically archived due to inactivity once the project ends.
D. Other users should set an automatic expiration timeline for the channel so that it's automatically deleted after a certain date.

Answer: B

NEW QUESTION # 50
You will be managing a new product launch and have just been assigned a new team of 12 members. The launch will be complex and will require cross-collaboration within the organization. To start, you will need to introduce yourself as the project manager to each team member and introduce the scope of the new project.
What should you do?
(Select the best answer.)

A. Start a direct message (DM) with each member on the team, introducing yourself and the project scope. This secure approach will allow each member to reach out to you directly with questions before the project starts.
B. Create a new private channel for the project, invite the team members and introduce yourself and the project scope. This will allow for increased transparency for the project team and ensure the details of the project are not exposed to anyone outside of the project team
C. Start a group direct message (group DM) with the members on the team introducing yourself and the project scope. This will allow members to have visibility into who else is on the team and provide a secure opportunity to ask questions.
D. Create a new public channel for the project, invite the team members and introduce yourself and the project scope This will allow for increased transparency for the project team and help onboard new project members who may join in the future.

Answer: B

NEW QUESTION # 51
You're the Org Admin for a company's Slack Enterprise Grid organization. Currently, Workspace Admins can decide how guest invitations are managed within their workspace. You want to lock this policy so that guest invitations can only be approved by Org Owners and Admins.
What action should you take to make this change?
(Select the best answer)

A. Lock guest invitations from each workspace's setting page.
B. Notify users that guest Invitations must be submitted at the org level In the announcements channel.
C. Ask the Org Owner to make this change because only Org Owners can change org-level policies and settings.
D. Lock guest invitations from the org admin dashboard.

Answer: D

NEW QUESTION # 52
In Large Inc's Enterprise Grid design, each business unit has its own workspace, and everyone is also a member of the Global workspace. The Sales team at Large Inc are slow adopters of Slack and have been using email instead of Slack to communicate with peers.
Which of these strategies should the Sales team AVOID using to connect cross-functionally more effectively with Slack?

A. Create a #customer-feedback channel for Sales to convey customer concerns to the Product and Engineering teams.
B. Move their channels into the Global workspace and convert the default channels to private, to ease the Sales team's fears about privacy.
C. Create an org-wide #sales-wins channel so that account representatives can share updates on new customers and celebrate big deals.
D. Create an org-wide #help-sales channel where cross-functional partners can turn to Sales with Questio n :s and requests for help.

Answer: A

NEW QUESTION # 53
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