Quiz Efficient EXIN - ITILFNDv4 - New ITIL 4 Foundation Exam Fee

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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Key Concepts of Service Management	20%	- Products and services - Service relationships: service providers, consumers, stakeholders - Value, outcomes, costs and risks
Topic 2: ITIL Service Value System	25%	- Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - Continual Improvement - Purpose and components of the Service Value System - Governance
Topic 3: ITIL Guiding Principles	15%	- Think and work holistically - Optimize and automate - Focus on value - Start where you are - Progress iteratively with feedback - Keep it simple and practical - Collaborate and promote visibility
Topic 4: Key Concepts of ITIL 4	15%	- Value streams and processes - Organizations, people and culture - Information and technology - Partners and suppliers
Topic 5: ITIL Practices	25%	- General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc. - Technical Management Practices: Monitoring & Event, Release, Deployment, etc. - Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc.

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EXIN ITIL 4 Foundation Sample Questions (Q44-Q49):

NEW QUESTION # 44
Which practice has the purpose of ensuring that the organization's suppliers and their performance are managed appropriately to support the provision of seamless, quality products and services?

A. Release management
B. Service management
C. Supplier management
D. Relationship management

Answer: C

NEW QUESTION # 45
What is the definition of a known error?

A. Any change of state that has significance for the management of a service or other configuration item (CI)
B. A problem that has been analyzed and has not been resolved
C. An unplanned interruption to a service, or reduction in the quality of a service
D. A cause, or potential cause, of one or more incidents

Answer: B

NEW QUESTION # 46
Which is an external input to the service value chain?

A. The 'improve' value chain activity
B. Customer requirements
C. Feedback loops
D. An overall plan

Answer: B

NEW QUESTION # 47
How should an organization prioritize incidents?

A. Assess the availability of the appropriate support team
B. Use an agreed classification which is based on the business impact of the incident
C. Create an order of incidents based on the dates and times when they were logged
D. Ask the user for their preferred resolution timeframe

Answer: B

NEW QUESTION # 48
What MAIN factors are considered to assess the priority of an incident?

A. The impact and complexity
B. The cost and urgency
C. The urgency and impact
D. The complexity and cost

Answer: C

NEW QUESTION # 49
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