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| Section | Weight | Objectives |
|---|---|---|
| Manage inventory and purchasing | 5–10% | - Configure inventory settings, warehouses, and product catalog - Manage purchasing, purchase orders, and vendor returns - Process inventory transactions: receive, transfer, adjust, and consume |
| Implement Microsoft Power Platform | 5–10% | - Configure and use connected field service and IoT features - Extend functionality with customizations and solutions - Integrate with Power Apps, Power Automate, and Power BI |
| Manage the Field Service mobile app | 5–10% | - Install, configure, and deploy mobile app - Customize mobile forms, views, and offline capabilities - Manage mobile user access, security, and synchronization |
| Schedule and dispatch work orders | 15–20% | - Use schedule board, schedule assistant, and resource optimization - Configure scheduling parameters, booking statuses, and requirements - Manage bookings, resource availability, and conflicts - Configure and use resource scheduling optimization (RSO) |
| Manage work orders and customer assets | 25–30% | - Create and manage work orders, work order types, and statuses - Process work order lifecycle: creation, assignment, completion, and closure - Manage work order products, services, and skills requirements - Manage customer assets, asset hierarchies, and service history |
| Configure field service applications | 20–25% | - Configure resources, resource types, and resource roles - Configure service agreements, booking rules, and settings - Configure core settings and administration areas - Configure incident types, service tasks, and products |
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NEW QUESTION # 185
Dispatchers and technicians in Dynamics 365 Field Service want to be able to automatically update work order statuses. You need to configure the feature to allow the update of a work order based on resource location. Which feature should you configure?
Answer: A
NEW QUESTION # 186
Drag and Drop Question
You are implementing Dynamic 365 Field Service for a customer.
You need to implement push notifications to the Field Service Mobile app to send proactive communications to the assigned technicians in real-time.
Which three actions should you perform in the Power Automate Cloud Flow in sequence? To answer, move the three appropriate actions from the list of actions to the answer area. Arrange the three actions in the correct order.
Answer:
Explanation:
NEW QUESTION # 187
Your company's inventory clerk is using the Returning to Vendor feature in Dynamics 365 for Field Service to process a customer's request to return a wheel that is the wrong size.
The clerk needs to understand the different tracking options for returning to the vendor.
Which actions correspond with track the return and which actions correspond with another return to vendor option? To answer, drag the type of return to the action. Each type or return may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
NEW QUESTION # 188
Contoso Ltd. is looking to improve the up time of their customer assets and also make better repair and maintenance decisions by tracking the service history.
Contoso wants metrics around the service history of each customer asset including tracking performance for each scheduled maintenance per the service agreement. The metrics need to be displayed in the form of reports
/dashboards.
You need to build the service history and achieve the requirements.
Which two actions should you perform? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Answer: B,C
NEW QUESTION # 189
You are a Dynamics 365 for Field Service consultant.
One of your Dynamics 365 customers wants to decrease the number of repair appointments by sending fewer technicians onsite.
You need to provide a recommendation of which solution your customer should use to achieve their request.
What should you recommend?
Answer: C
Explanation:
Because by setting connected field service work can be done from hub / shop itself and hence less technicians will be needed to be sent onsite.
NEW QUESTION # 190
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