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| Section | Weight | Objectives |
|---|---|---|
| Strategy and Governance | 17% | - Define UX strategy and governance
|
| Human-Centered Design | 12% | - Apply design thinking and human-centered principles
|
| Declarative Design | 27% | - Design using Salesforce declarative tools
|
| Testing | 11% | - Validate and test designs
|
| Design System Implementation | 20% | - Leverage SLDS and design standards
|
| Discovery | 13% | - Gather user requirements and plan design strategy
|
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NEW QUESTION # 121
Cloud Kicks wants its users to know when a new feature is enabled or available with a short video explaining the new feature.
What should be recommended?
Answer: A
Explanation:
To let its users know when a new feature is enabled or available with a short video explaining the new feature, the recommended solution is to use a docked prompt using In-App Guidance. In-App Guidance is a feature that allows the designer to create prompts and walkthroughs that guide users through new or complex tasks in Salesforce. A docked prompt is a type of prompt that appears at the bottom of the screen and can contain text, images, or videos. A docked prompt can be used to announce a new feature and provide a short video tutorial on how to use it. The designer can also set the conditions for when and how often the prompt should appear, and track the user engagement with the prompt.: In-App Guidance | Salesforce Help : UX Designer Certification Prep: Designing with In-App Guidance | Trailhead
NEW QUESTION # 122
How should a UX designer differentiate between a voice and a tone?
Answer: B
Explanation:
Voice is the overall personality of the design, while tone is the way that personality is expressed. Voice represents the core characteristics of a design, such as the values, attitude, and emotions it conveys. Tone is how those characteristics are expressed in the design, suchas the language, visuals, and other elements. For example, a design with a friendly voice might be expressed through warm colors, friendly imagery, and casual language. Salesforce has some great resources on voice and tone such as [1] and [2].
[1]https://www.salesforce.com/blog/2017/11/voice-tone-brand-personality.html[2]https://www.salesforce.com/blog/2018/10/voice-tone-brand-personality-ux.html
NEW QUESTION # 123
What is a benefit of inclusive design?
Answer: B
Explanation:
The uploaded study guide identifies A. Reducing friction for users in achieving their goals as the correct benefit of inclusive design.
Inclusive design considers a wider range of user needs, abilities, contexts, and potential barriers. When those barriers are addressed, the resulting experience becomes easier for more people to understand and operate.
The study guide therefore expresses the benefit in terms of reduced friction.
Option B contradicts the inclusive-design objective because designing exclusively for one user type risks excluding users whose circumstances or abilities differ from the assumed norm.
Option C also misrepresents inclusive design. The objective is not to simplify the experience to a generic lowest common denominator. Rather, the designer should identify barriers and create solutions that allow a broader range of people to participate successfully.
This answer is consistent with the inclusive-design principles earlier in the guide: recognize exclusion, learn from diversity, and solve for one in ways that can extend to many. When exclusion is reduced, users encounter fewer obstacles while trying to complete their intended tasks.
The practical outcome is therefore not only accessibility in a narrow sense, but a smoother and more usable experience across a broader population.
Study Guide reference/topics: Inclusive Design, reducing friction, user goals, exclusion, Human-Centered Design.
NEW QUESTION # 124
Cloud Kicks has identified that users are getting anxious over a multiple-step custom Screen Flow with no way of visualizing its completeness. What should be done to improve the user experience?
Answer: B
Explanation:
The correct answer is A. Create a Progress Indicator component that displays the flow's relevant stages, as stated in the uploaded study guide.
The problem described is not with the Screen Flow's logic itself; it is with the user's inability to understand how much of the multi-step process remains. The study guide addresses this by adding a visual Progress Indicator.
A progress indicator gives users an immediate representation of their current position within the flow and the stages that remain. That directly addresses the anxiety caused by uncertainty about completion.
Option B refers to a Status Tracker, but the study guide does not identify that as the appropriate component for this use case.
Option C introduces Salesforce Path with Guidance for Success. Path is used for stage-oriented record processes, whereas the question specifically concerns a custom multi-step Screen Flow. Adding Path would therefore not directly solve the progress-visibility issue identified in the scenario.
The UX principle represented by the answer is visibility of progress. In longer interactions, users should be able to understand where they are and how much work remains. A Progress Indicator makes that process state visible without forcing users to infer it.
Study Guide reference/topics: Screen Flow, Progress Indicator, multi-step processes, process visibility, Declarative Design.
NEW QUESTION # 125
Cloud Kicks wants to apply branding to its current Salesforce org, currently using Lightning Experience. The look and feel must follow company design guidelines. Which declarative design properties should be used to achieve this?
Answer: B
Explanation:
The correct answer is A. Create a custom Theme in Themes and Branding, selecting logo, brand colors, and images, exactly as stated in the uploaded study guide.
The requirement is to make Lightning Experience conform to the company's existing design guidelines using declarative configuration. The study guide therefore directs the UX Designer to the standard Themes and Branding capability rather than to custom development.
A custom theme allows the organization to apply important brand assets such as the company logo, brand colors, and imagery so that the Salesforce environment presents a recognizable visual identity.
Option B is insufficient because selecting whichever built-in theme happens to be closest does not guarantee compliance with Cloud Kicks' actual design guidelines.
Option C refers to a different branding mechanism and includes font-type configuration, but it is not the declarative approach keyed by the study guide for the current Lightning Experience scenario.
The broader UX principle is to implement branding through supported Salesforce configuration whenever those tools satisfy the requirement. This preserves consistency and avoids unnecessary custom styling while still aligning the environment with company identity.
Study Guide reference/topics: Themes and Branding, Lightning Experience, brand colors, logos, Declarative Design.
NEW QUESTION # 126
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