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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Topic 1: Understand the improvement of operations management- Analyse operations improvement strategies
  • 1. Continuous improvement (Kaizen)
  • 2. Benchmarking techniques
  • 3. Lean operations and waste reduction
- Analyse quality management and improvement
  • 1. Quality management approaches (TQM, Six Sigma)
  • 2. Statistical process control
Topic 2: Understand the concept and scope of operations management- Critically assess the objectives and strategies of operations management
  • 1. The stages of development of operations strategy
  • 2. The performance objectives of operations management (quality, speed, dependability, flexibility and cost)
  • 3. Top down and bottom up perspectives of operations strategy
  • 4. Order qualifying and order winning objectives
  • 5. From implementing to supporting to driving strategy
- Analyse the role and activities of operations management in organisations
  • 1. The extent of operations management in organisations
  • 2. Operations management in different types of organisations
  • 3. Definitions of operations and operations management
Topic 3: Understand the design of operations management systems- Analyse the design of goods and services
  • 1. Product and service design considerations
  • 2. Design for sustainability and lifecycle
- Analyse the design of processes and capacity
  • 1. Capacity planning strategies
  • 2. Process types and layouts
Topic 4: Understand planning and control in operations management- Analyse inventory planning and control
  • 1. Inventory models and systems
  • 2. Just-in-time and lean principles
- Analyse forecasting and demand management
  • 1. Demand management approaches
  • 2. Forecasting methods
- Analyse capacity planning and control
  • 1. Scheduling techniques
  • 2. Aggregate planning

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CIPS Operations Management Sample Questions (Q81-Q86):

NEW QUESTION # 81
The methodology for defining customer requirements and creating products that meet those needs is commonly known as which of the following?

Answer: D

Explanation:
This is Quality Function Deployment. It's a framework for ensuring that products are designed in line with what customers want/ need. P.112


NEW QUESTION # 82
Penny is the Operations Manager at a small furniture manufacturing company that makes tables and chairs, among other wooden household items. In the manufacturing site there is a small warehouse which stores inventory which is used in unforeseen circumstances such as a late delivery. What is the name given to this type of inventory?

Answer: C

Explanation:
This is buffer stock because it is being used as a safety for if something goes wrong with the current planned production schedule.. Anticipation Inventory is when you order extra materials in anticipation that something in the future will affect the level of production, such as a labour strike or a sharp price increase. These two are quite similar but the difference is buffer stock is held all the time and you don't anticipate something drastic is going to change in the future- you're just holding the extra stock because you're risk adverse. Anticipation Inventory isn't always held, it's collected when you think something bad is going to happen in the future and you'll need it. Work-in-progress is half-finished products and transit inventory is products that are currently being moved, for example on a delivery truck so these two are obvious wrong answers. See p.25 for different types of inventory


NEW QUESTION # 83
There are 5 foundational aspects of Total Productive Maintenance. Which of the following do these include? Select THREE

Answer: B,C,D

Explanation:
The 5S Model is always to do with cleaning and organising. Therefore the correct answers are sorting, sustaining and shining. You may have seen this in other modules and the words might be slightly different, for example sweeping sometimes comes up instead of shining. The reason for the changes is that these are translations from Japanese, and depending on who translated it, the list is sometimes different. They always make the words begin with S though. See p.110


NEW QUESTION # 84
In the Balanced Scorecard approach to measuring performance measures, which of the following is considered a 'hard parameter'?

Answer: B

Explanation:
Finance is the 'hard' parameter, and the other three are soft p.79. If you've not come across the Balanced Scorecard before this is one that's worth learning as it comes up in other modules at Level 5. I particularly like this YouTube video which explains the concept extremely well: https://www.youtube.com/watch?v=lGJ-25hikHA


NEW QUESTION # 85
At which point in the manufacturing process would Failure Mode and Effective Analysis (FMEA) be first used?

Answer: D

Explanation:
The question asks when it can be FIRST used so the correct answer is 1. FMEA detects failures early in the process, usually before mass production begins, and looks at potential failures in both design and process. It may be conducted when you have a prototype as well as later on in the manufacturing process, or when products are returned faulty. P.97-98


NEW QUESTION # 86
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