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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Service Request Management	- Customer interaction handling 1. Communication templates and notifications 2. Omnichannel support processes - Case and ticket handling 1. Creation, routing, and assignment rules 2. SLAs and escalation management
Integrations and Extensions	- Integration capabilities 1. Third-party system integration 2. REST APIs and integration flows
Knowledge Management	- Knowledge articles 1. Search and recommendation usage 2. Creation and lifecycle management
Oracle Fusion Service Overview	- Service Configuration Basics 1. Security roles and access control 2. Basic setup and administration - Core Service Architecture 1. Fusion Service data model and components 2. Service request lifecycle management
Reporting and Analytics	- Service analytics 1. Operational reporting 2. Dashboards and KPIs
Field Service and Dispatch	- Field service operations 1. Work order management 2. Scheduling and dispatch rules

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q32-Q37):

NEW QUESTION # 32
Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

A. Validate that Allow Duplicate is selected on the product item.
B. Verify that Eligible for Service is selected on the product item.
C. Validate that the product item is active and published.
D. Verify that Root Catalog is selected on the product groups.

Answer: C

NEW QUESTION # 33
If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.

A. be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
B. not be able to preview your application before you publish it
C. have to contact Oracle Support for the permission to deploy your custom DCS application
D. be required to create all of your own components for the display of Engagement Cloud objects

Answer: D

NEW QUESTION # 34
Digital Customer Service application configuration settings in json.cfg include which four options?

A. Product and category filtering
B. Default timezone
C. Default communication preferences
D. Knowledge management language locales
E. Service request links
F. Default notification preferences
G. Default chat channel preferences
H. Knowledge management article links

Answer: A,D,E,H

NEW QUESTION # 35
Which two actions can you take when using Application Composer to create a new Trouble Ticket object?

A. You can create a trigger on the Trouble Ticket object using the Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.
B. You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5
C. You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.
D. You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.

Answer: A,B

NEW QUESTION # 36
Which two keyboard shortcuts can be modified?

A. Cancel
B. Save and Close
C. OK
D. Save and Continue
E. Create Service Request

Answer: C,E

NEW QUESTION # 37
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