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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Organizational Structure and Roles	10%	- Teams and groups - Key roles and responsibilities
Topic 2: ITIL Guiding Principles	15%	- Start where you are - Focus on value - Optimize and automate - Progress iteratively with feedback - Keep it simple and practical - Collaborate and promote visibility - Think and work holistically
Topic 3: ITIL Practices	30%	- Technical management practices 1. Infrastructure and platform management 2. Deployment management 3. Software development and management - Service management practices 1. Service request management 2. Problem management 3. Service level management 4. Capacity and performance management 5. Availability management 6. Change enablement 7. Incident management 8. Business continuity management - General management practices 1. Continual improvement 2. Information security management 3. Supplier management 4. Relationship management
Topic 4: ITIL Service Value System	20%	- Continual improvement - Governance - Service value chain 1. Deliver and support 2. Engage 3. Design and transition 4. Plan 5. Obtain/build 6. Improve - Purpose and components
Topic 5: Technology and Information Management	10%	- Role of technology in service management - Information management principles
Topic 6: Key Concepts of Service Management	15%	- Service management as a practice - Services, service offerings, service relationships - Value, value co-creation, stakeholders

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EXIN ITIL 4 Foundation Sample Questions (Q289-Q294):

NEW QUESTION # 289
How can service consumers contribute to risk mitigation?

A. Through the provision of services according to predefined needs
B. By ensuring that the service provider has configured correctly its resources
C. By controlling the specific level of risk on the service provider's behalf
D. By being fully aware of their own requirements for the service

Answer: D

NEW QUESTION # 290
Which guiding principle helps to ensure that each improvement effort has more focus and is easier to maintain?

A. Start where you are
B. Progress iteratively with feedback
C. Collaborate and promote visibility
D. Think and work holistically

Answer: B

NEW QUESTION # 291
Which type of change is MOST LIKELY to be initiated as part of the 'service request management' practice?

A. A change model
B. An emergency change
C. A normal change
D. A standard change

Answer: D

NEW QUESTION # 292
What is included in the purpose of the 'IT asset management' practice?

A. Supporting decision-making about purchase, re-use, retirement, and disposal of assets
B. Making new and changed assets available for use
C. Moving assets to live or other environments for testing or staging
D. Providing information on how assets are configured and the relationships between them

Answer: A

NEW QUESTION # 293
Which practice coordinates the classification, ownership and communication of service requests and incidents?

A. Supplier management
B. Service desk
C. Problem management
D. Relationship management

Answer: B

NEW QUESTION # 294
......

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