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| Section | Weight | Objectives |
|---|---|---|
| Field Service Mobile and Customer Experience | 20% | - Mobile app configuration
|
| Configure Dynamics 365 Field Service | 20% | - Configure Field Service settings
|
| Manage Inventory and Assets | 15% | - Inventory management
|
| Schedule and Dispatch Work | 20% | - Resource scheduling
|
| Work Order Management | 25% | - Manage work orders lifecycle
|
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NEW QUESTION # 126
Your organization wants to use the new Microsoft Dynamics 365 Field Service mobile app.
You need to ensure this app works for the technicians.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
NOTE: More than one order of answer choices is correct. You will receive credit for any of the correct orders you select.
Answer:
Explanation:
Explanation:
NEW QUESTION # 127
You are entering products and services into Dynamics 365 CE Field Service.
You need to ensure that your field technicians can use the products when completing work orders.
Which two field service product types should you configure? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Answer: A,D
Explanation:
Correct:
* Inventory
* Service
Incorrect:
* Asset
* Product
* Non Inventory
Note: Dynamics 365 Field Service, Create products or services for work orders Create a product or service
1. In Field Service, change to the Settings area.
2. In the General section, select Products.
3. Select Add Product to create a new product.
4. Provide a Name and a ProductID.
5. Fill in other fields.
[details omitted]
*-> 6. In the Field Service section, choose a Field Service Product Type which is required to add a product or service to a work order.
Inventory: Products that are inventoried and have quantities tracked in a warehouse.
Non-inventory: Items that are typically not inventoried. For example, stickers or zip ties.
Service: Used to create service products, which represent the work that you sell to your customers. The quantity of service products is measured with a duration of time. Only service products can be associated with a work order as a service.
7. Etc.
Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create-product-or-service
NEW QUESTION # 128
You have the Universal Resource Scheduling (URS) security role.
Your organization creates a custom entity. The records for the entity need to be scheduled to resources.
You need to enable the new entity to be scheduled. You select the entity that needsto be enabled and need tocontinue the set up process.
Which four actions should you perform next, in sequence, to achieve the goal? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:
Answer:
Explanation:
NEW QUESTION # 129
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a systems administrator for a company implementing Dynamics 365 Field Service and planning to enable Dynamics 365 Remote Assist for frontline technicians. You previously installed the Field Service app.
You need to confirm that all prerequisites are in place so that both technicians and remote collaborators can use Remote Assist integrated with Field Service.
Solution: You create two bookable resources of type User, one for the technician and one for the remote collaborator. You assign Field Service licenses to both users and install the Field Service mobile app on the technician's device.
Does this meet the goal?
Answer: A
Explanation:
Correct:
No correct option out of the three listed below.
The technician needs a Dynamics 365 Remote Assist license.
You need to assign both a Dynamics 365 Field Service and Remote Assist license for each onsite technician (frontline worker) who completes work orders and initiates Remote Assist calls in the field. You can complete this assignment by going to Subscriptions under the billing group.
Incorrect:
* You assign the remote collaborator a license to access Microsoft Teams. You assign both the technician and the remote collaborator Field Service licenses, and set them up as bookable resources of type User.
* You assign Dynamics 365 Field Service licenses to the technician and remote collaborator users. You create one bookable resource of type User for the technician and install the Field Service mobile app on the technician's device.
* You create two bookable resources of type User, one for the technician and one for the remote collaborator. You assign Field Service licenses to both users and install the Field Service mobile app on the technician's device.
Note:
Prerequisites
Before your organization can start integrating Remote Assist, make sure that you have the following parameters set up.
Licenses
Technician (frontline worker) - Requires a Dynamics 365 Field Service license, a Dynamics 365 Remote Assist license, and a Microsoft Teams license.
Remote collaborator - The remote collaborator only needs a Microsoft Teams license.
Reference:
https://learn.microsoft.com/en-us/training/modules/integrate-remote-assist/1-introduction
NEW QUESTION # 130
You are a field service administrator for your company.
You review the Field Service administrator guide to understand how the status fields can support your company's business processes.
Which unique entity system status value matches with its Entity Type? To answer, drag the appropriate unique entity system status values to the appropriate Entity Type. Each unique entity system status value may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation:
NEW QUESTION # 131
......
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