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Microsoft MB-240 Exam Syllabus Topics:

SectionWeightObjectives
Configure Dynamics 365 Field Service20%- Configure Field Service settings
  • 1. Set up Field Service parameters
    • 2. Configure organizational units and resources
      Manage Inventory and Assets15%- Inventory management
      • 1. Track customer assets
        • 2. Manage products and stock
          Field Service Mobile and Customer Experience20%- Customer engagement
          • 1. Customer communication workflows
            • 2. Service feedback management
              - Mobile app configuration
              • 1. Configure Field Service mobile app
                • 2. Enable offline capabilities
                  Schedule and Dispatch Work20%- Resource scheduling
                  • 1. Optimize scheduling and routing
                    • 2. Use schedule board
                      Work Order Management25%- Manage work orders lifecycle
                      • 1. Create and manage work orders
                        • 2. Manage incidents and service tasks

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                          Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q179-Q184):

                          NEW QUESTION # 179
                          You need to update the Natural History Museum work order for the current job.
                          Which two actions should you perform? Each correct answer presents part of the solution. Choose two.
                          NOTE; Each correct selection is worth one point.

                          Answer: C,D


                          NEW QUESTION # 180
                          You are setting your environment to use Resource Scheduling Optimization (RSO). You have enabled Optimize Schedule for all Bookable Resources.
                          You need to complete the remaining steps to prepare your work order data for optimization.
                          Which three actions should you perform, in sequence, to achieve the goal? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

                          Answer:

                          Explanation:

                          Explanation:


                          NEW QUESTION # 181
                          Drag and Drop Question
                          Your client is a solar energy company who performs consultations and installations of solar panels. On-site visits to customer homes are necessary before a solar panel installation can take place.
                          The client wants to use the schedule board and scheduling tools to complete the following tasks:
                          - assign leads to appropriate sales resources.
                          - perform the consultation and qualification process with potential
                          customers.
                          You need to provide a solution for this request.
                          Which three actions should you perform in sequence? To answer, move the three appropriate actions from the list of actions to the answer area. Arrange the three actions in the correct order.

                          Answer:

                          Explanation:


                          NEW QUESTION # 182
                          A dispatcher in Indianapolis. Indiana receives an emergency service call on July 4 and assigns the booking to a third-party contractor, attaching the emergency SLA. The contractor receives notification of the work order and travels from his home to the job site, arriving 3.5 hours after the work was assigned.
                          The contractor works for 2 hours, installing 2 new identical chillers, which need to be added to the customer's annual maintenance agreement. The contractor fills in product usage and notes, gets the client's signature, and then changes the booking status to Completed A back office employee needs to look at the work order to ensure accuracy, then change the status to Posted.
                          When performing a quality check, what will the back office employee expect to see as a result of this service call? To answer, drag the appropriate record type to the correct statement. Each record type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
                          NOTE: Each correct match is worth one point.

                          Answer:

                          Explanation:

                          Explanation:
                          A white paper with black text Description automatically generated


                          NEW QUESTION # 183
                          You need to create a purchase order for a thermal overload cooling fan for the refrigeration unit on the shop floor. You create a purchase order and add products.
                          Which four actions should you perform in sequence to complete the order and receive the products? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

                          Answer:

                          Explanation:

                          1 - Set the system status to Submitted.
                          2 - Create a purchase order receipt.
                          3 - Create the new purchase order receipt products.
                          4 - Create the purchase order bill.


                          NEW QUESTION # 184
                          ......

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