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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Section	Weight	Objectives
Discovery	24%	- Evaluate data volume and platform constraints - Align requirements to native features or external solutions - Map business processes, personas and requirements - Assess customer IT ecosystem against architectural principles - Select appropriate Communications Cloud products - Define KPIs based on business goals and budget
Planning and Design	60%	- Create quoting and order capture processes - Decompose commercial products for implementation - Prioritize and size user stories - Design asset management and MACD workflows - Design order fulfillment orchestration flows - Develop data migration strategies - Design scalable product catalog models
Delivery	16%	- Execute data migration plans - Align architecture and order components - Validate solution implementation against design - Distinguish out-of-the-box vs custom functionality

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q53-Q58):

NEW QUESTION # 53
Orbit telecommunication has announced that their B2C mobile business is doing well and there will be high order increase next year well beyond anything they had planned.
What are the two preparatory steps that a consultant should take to ensure the stability in production?

A. Ensure platform events mode is enabled
B. Ensure that customer have enough Async Apex Callouts and platform events available to cover the load
C. Ensure mule soft is employed for integration to reduce the consumption of salesforce resources
D. Ensure Enterprise sales management (ESM) is employed to split the large order prior to submission to order management system

Answer: A,B

NEW QUESTION # 54
UC is a communication service provider using communication cloud. UC done migration by successfully loading full data set into a Full copy sandbox with no errors. UC have started loading data in production.
What two action a consultant shall recommend once the load is completed in production?

A. Validate that the resulting volumes in production match expectation, and spot check record for individual corrosiveness
B. Analyze and resolve any errors that were encountered and perform additional data load for any failed records
C. Raise support case to retrieve a data load report to summarize the data load.
D. Inform the business that data migration is completed and errors resolved in development

Answer: A,B

NEW QUESTION # 55
Unified communication is dependents on a large number legacy system that works in virtual product silos.
Business capacities are duplicated across multiple system, requiring manual efforts to complete orders and service request.
The complex system landscape makes it difficult to support growing business models so UC is planning to upgrade the communication cloud while also considering migration for their existing subscribers to communication cloud. What are three questions consultant should ask that would directly impact the technical factors of their migration strategy?

A. What data and from which system will be migrated
B. Who will be the main point of contact for migration
C. What is the quality, structure and frequency of the data migration?
D. What tools and databases will be used to perform the migration
E. What will be the overall cost for migration?

Answer: A,C,D

Explanation:
When planning a migration strategy, especially in a complex system landscape, it ' s crucial to understand the data sources (A), the tools and databases for migration (C), and the quality, structure, and frequency of data migration (E). These factors directly impact the technical approach to migration, ensuring that the strategy is realistic, efficient, and aligned with business goals.References:Best practices for system migration in Salesforce, focusing on data integrity, migration tools, and data quality assessment.

NEW QUESTION # 56
UT have finalized a design for launching sales & self-service channels to enhance user experience. Which two out of box capabilities should UT should use to support customers through multiple channels.

A. Digital Commerce API
B. Cart Based API using Omni Out
C. Custom API via lightening Out
D. Digital commerce SDK

Answer: A,D

Explanation:
To enhance user experience across sales and self-service channels, UT should utilize Digital Commerce SDK (B) and Digital Commerce API (C). These out-of-the-box capabilities enable the development of customized digital commerce experiences, supporting customers through various channels efficiently.References:
Salesforce Industries Digital Commerce documentation and API guides.

NEW QUESTION # 57
ABC telecom is a large telecommunication operates with 75 million assets across its customer and business customers. The company cloud to take advantage of customer 360 capabilities. There are slight operational differences between the various regions where it sells services, some regions may have different readiness timelines. Which migration strategies should be opt?

A. Migrate assets in chunks, portioning by geographical region and account type and then prioritize high value business accounts.
B. Coordinate migration readiness across regions and execute migration all at once to ensure consistency
C. Do not migrate legacy assets and leverage external objects within salesforce to access them
D. Migrate Assets in chunks, portioning by geographical region and account type and then prioritize the migration based on regional timelines.

Answer: D

Explanation:
Given ABC Telecom ' s large asset base and regional operational differences, migrating assets in chunks by geographical region and account type allows for a more manageable and tailored approach. Prioritizing migration based on regional readiness timelines ensures that each region ' s specific needs and timelines are accommodated, facilitating a smoother transition to Customer 360 capabilities.References:Salesforce best practices for large-scale data migrations and regional implementation strategies.

NEW QUESTION # 58
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