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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Best Fit Solutioning | 27% | - Design solutions using OmniStudio best practices - Map requirements to appropriate OmniStudio tools - Gather, analyze and simplify business requirements |
| Topic 2: FlexCards | 23% | - Collect and organize customer 360 information - Capabilities, use cases and purpose of FlexCards - Design FlexCards to meet requirements |
| Topic 3: Data Tools | 23% | - Calculation Matrices and Procedures: use and benefits - Design DataRaptors and Integration Procedures - Purpose and benefits of DataRaptors and Integration Procedures |
| Topic 4: OmniScripts | 27% | - Structure and components of OmniScripts - Validate and align OmniScript processes with requirements - Map business processes to OmniScript components |
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NEW QUESTION # 145
An insurance agency wants to enable its call center agents to be more efficient when handling customer inquiries. After analyzing patterns in the call logs, the agency discovers that one of the top customer requests is to find out total insurance premiums paid as well as the difference year over year. Agents need to relay this information to the customer and then send them a summary report by email. The agency decides to implement this process using OmniScript. What three OmniScrlpts elements should be used to meet the requirements? Choose 3 answers
Answer: A,D,E
Explanation:
The three OmniScript elements that should be used to meet the requirements are: DataRaptor Extract Action, Email Action, and Calculation Action. A DataRaptor Extract Action can retrieve data from a Salesforce object, such as total insurance premiums paid and the difference year over year, and store it in an Interface object or a JSON object. An Email Action can send an email to the customer with a summary report attached, using data from an Interface object or a JSON object. A Calculation Action can perform mathematical operations on data from an Interface object or a JSON object, such as calculating the difference year over year
NEW QUESTION # 146
A project involves multiple environments, including Development, QA, and Production. What is best practice for managing and moving Data Mapper changes across these environments?
Answer: D
Explanation:
Enterprise OmniStudio implementations should follow established Salesforce application lifecycle management practices. Data Mappers, Integration Procedures, FlexCards, and OmniScripts should be deployed through metadata-based deployment processes, version control systems, and automated pipelines whenever possible. Source control provides traceability, rollback capability, code review support, and environment consistency. Recreating configurations manually introduces human error and deployment drift between environments. Treating OmniStudio assets as ordinary business data is not the intended deployment mechanism and makes change management difficult. Browser- console exports are unsuitable for controlled enterprise deployments. A structured Dev -> QA -> Production promotion process ensures that tested and approved configurations are consistently deployed while supporting governance, auditing, and release-management requirements.
NEW QUESTION # 147
You want to update 500 Leads through a Data Loader. In the CSV file, you have three columns (ID, Email, and Phone). Also, there are some blank values in the rows (some records do not have email, and some do not have a phone). You do not want null values in the records when updating the values. Which of the following options should you use to do this?
Answer: A
Explanation:
Data Loader Behavior: By default, when you update records via Data Loader, blank values in the CSV file are treated as nulls and will overwrite the corresponding fields in Salesforce with null, replacing any existing data. For example, if a Lead record has Phone = "555-1234" and the CSV has a blank Phone column for that ID, the update will set Phone = null unless configured otherwise.
Insert Null Values Setting: The "Insert Null Values" checkbox in Data Loader's Settings (found under Settings > Settings) determines whether blank CSV values are treated as nulls.
Checked: Blank values in the CSV overwrite existing field values with null (default behavior).
Unchecked: Blank values in the CSV are ignored, and the existing field values in Salesforce are preserved.
Meeting the Requirement: Unchecking "Insert Null Values" ensures that if a row in the CSV has a blank Email or Phone, those fields in the corresponding Lead record remain unchanged (e.g., retaining Email = "john@example.com" instead of setting it to null). Only non-blank values in the CSV (e.g., a new Phone number) will update the records.
Process: Open Data Loader, go to Settings > Settings, uncheck "Insert Null Values," then proceed with the Update operation using the CSV file with ID, Email, and Phone columns.
NEW QUESTION # 148
A company is designing a new console for contact center agents. The cards in the console need to display the following:
* "Open" cases with case description, case open date, case type, assigned to and priority fields. Open should be highlighted with a red border.
* "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
* "Closed" cases with case description, resolution, case closed date fields with alink to duplicate cases.
All cases will be fetched using a single DataRaptor.
How should the consultant design the FlexCard solution to meet these requirements?
Answer: B
Explanation:
The consultant should design the FlexCard solution using card filter and multiple FlexCards to meet these requirements. A card filter is a property that determines which records are displayed in a FlexCard based on certain criteria. The consultant can use card filter to display only the cases with a specific status, such as Open, Awaiting Closure, or Closed. A FlexCard is a tool that can display data and actions in a card format.
The consultant can create multiple FlexCards for each case status, and customize the fields and actions accordingly. The consultant can also use custom style to apply different borders for each case status
NEW QUESTION # 149
A company has deployed an OmniScript that is working as designed. During the process, the OmniScript has multiple steps that allow the user to review lists of cases, contacts, quotes, orders, and contracts for an accour Eachstep uses DataRaptor Extract Actions to retrieve Salesforce data. However, the OmniScript is reaching performance limitations, and the development team warns that they may begin hitting Governor limits.
Which two suggestions should the consultant propose to address this concern?
Choose 2 answers
Answer: B,C
Explanation:
To improve the performance and avoid hitting Governor limits, the consultant should replace the DataRaptor Extracts with DataRaptor Turbo Extracts and combine them into an Integration Procedure. DataRaptor Turbo Extracts are optimized for speed and efficiency, and can retrieve large amounts of data without using SOQL queries. An Integration Procedure can execute multiple DataRaptor actions in one call, reducing the number of requests and processing time
NEW QUESTION # 150
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