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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Analytics and Reports | <10% | - Access and use reporting tools - Generate and interpret reports for decision-making |
| Topic 2: Crowd Workforce | <8% | - Concept and benefits of Crowd Service - Manage crowd workforce assignments |
| Topic 3: Planning and Dispatching | 11% - 20% | - Create, assign, and manage service calls and resources - Features of planning and dispatching module |
| Topic 4: Integrations | <8% | - Integration with SAP and third-party systems - End-to-end integration scenarios |
| Topic 5: Mobile SAP Field Service Management Application | 11% - 20% | - Features and capabilities of mobile app - Accept, execute, and close service calls |
| Topic 6: Master Data Management | <10% | - Create, maintain, and integrate master data - Components and data model of MDM |
| Topic 7: Architecture and Administration | 11% - 20% | - Company settings, permissions, and business rules configuration - Architectural components of SAP FSM |
| Topic 8: Smartforms | 8% - 12% | - Create and manage Smartform templates - Features and use cases of Smartforms |
| Topic 9: Customer Self-Service | <8% | - Self-service portal and process flow - Service request creation and execution |
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NEW QUESTION # 38
How does SAP ensure that customers retain crucial functionalities while transitioning to the cloud?
Choose the correct answer.
Answer: D
NEW QUESTION # 39
What are the names for the possible customer interactions and dialog options?
There are two correct answers.
Answer: A,D
NEW QUESTION # 40
What can you do with CoreSQL?
Choose the correct answer.
Answer: D
NEW QUESTION # 41
Which of the following statements are correct?
There are two correct answers.
Answer: C,D
NEW QUESTION # 42
Which tools are leveraged in the toolchain for business transformation? (Choose all that apply) There are three correct answers.
Answer: A,B,C
NEW QUESTION # 43
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