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| Certification Vendor: | BCS, The Chartered Institute for IT |
|---|---|
| Exam Name: | BCS Foundation Certificate in Business Analysis V4.0 Exam |
| Exam Number: | PC-BA-FBA-20 |
| Exam Price: | ยฃ160 + VAT (~ยฃ192 total) |
| Related Certifications: | BCS International Diploma in Business Analysis BCS Professional Certificate in Business Analysis BCS Practitioner Certificate in Business Analysis |
| Real Exam Qty: | 40 |
| Certificate Validity Period: | Lifetime |
| Exam Format: | Closed Book, Supervised, Multiple Choice |
| Exam Duration: | 60 minutes |
| Passing Score: | 65% (26/40) |
| Available Languages: | English |
| Recommended Training: | BCS Recommended Reading: Business Analysis (4th Edition) BCS Accredited Training Providers |
| Exam Registration: | BCS Official Registration Pearson VUE |
| Sample Questions: | BCS PC-BA-FBA-20 Sample Questions |
| Exam Way: | Online proctored or onsite test centre |
| Pre Condition: | No formal prerequisites; basic English proficiency recommended |
| Official Syllabus URL: | https://www.bcs.org/qualifications-and-certifications/certifications-for-professionals/business-analysis/foundation-certificate-in-business-analysis/ |
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NEW QUESTION # 31
What is the relationship between critical success factors (CSFs) and key performance indicators (KPIs)?
Answer: C
Explanation:
Critical success factors define the areas where an organisation must perform well to achieve its objectives. They are broad success areas, such as improving customer service, reducing operating costs, increasing market share, or improving product quality. Key performance indicators are measurable values used to monitor whether those success factors are being achieved. Therefore, KPIs track progress against CSFs. CSFs are not sub-targets within KPIs; the relationship works the other way around. KPIs also are not measured by CSFs because CSFs are qualitative success areas, while KPIs are measurable indicators. For example, if a CSF is "provide excellent customer service," relevant KPIs might include complaint numbers, customer satisfaction scores, repeat customer percentage, or response times. This makes option C the correct relationship.
NEW QUESTION # 32
During which stage of the Business Analysis Process Model would a gap analysis be carried out?
Answer: B
NEW QUESTION # 33
In which section of a requirements document would technical requirements be recorded?
Answer: C
Explanation:
The Requirements Catalogue (or the Requirements Specification section) is the comprehensive, organised list of all types of requirements. Technical Requirements are the non-functional constraints placed on the solution's design or build (e.g., specific hardware, operating system compatibility, integration protocols). While these inform other models, they are typically documented and tracked with other requirements (Functional and Non-functional) in the master Requirements Catalogue, often within the Non-functional or System Requirements section of the catalogue structure. Options A, B, and C are supporting documents or models, not the primary repository for a list of technical requirements.
(Reference: BCS Requirements Engineering - Requirements Catalogue Structure)
NEW QUESTION # 34
Why should requirements be SMART?
Answer: D
NEW QUESTION # 35
A convenience food manufacturer has noted that consumers are increasingly concerned about the use of unnecessary packaging.
Which of the following techniques would help a business analyst to uncover this concern?
Answer: D
Explanation:
The concern of consumers about unnecessary packaging is an external factor that influences the organisation.
The appropriate technique for systematically analysing these external macro-environmental factors is PESTLE analysis. PESTLE stands for Political, Economic, Sociological, Technological, Legal, and Environmental factors. The increasing consumer concern about packaging falls clearly under the Sociological or Environmental categories of the PESTLE framework. This technique helps the business analyst identify trends and issues arising from outside the organisation that may create a business need or risk, which then drives strategic change. The other options are incorrect: a Power/Interest grid is for stakeholder management; Boston Box (BCG Matrix) is for product portfolio management; and a Resource Audit is for internal analysis of resources.
(Reference: BCS Foundation Certificate in Business Analysis / BCS Business Analysis Practice - Strategic Analysis, External Environment Analysis)
NEW QUESTION # 36
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