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EXIN ITILFND_V4 Exam Overview:

Certification Vendor:	EXIN
Exam Name:	ITIL 4 Foundation
Exam Number:	ITILFND_V4
Real Exam Qty:	40
Related Certifications:	ITIL 4 Strategic Leader ITIL 4 Managing Professional
Exam Price:	$385 USD
Passing Score:	65% (26/40)
Available Languages:	Chinese, Norwegian, German, Italian, Portuguese, English, Finnish, Dutch, Danish, French, Polish, Japanese, Spanish
Exam Duration:	60 (75 for non-native language speakers)
Certificate Validity Period:	3 years
Exam Format:	Closed-book, Single answer, Multiple-choice, List selection
Recommended Training:	EXIN Accredited Training Providers Official ITIL 4 Foundation Study Material
Exam Registration:	PeopleCert EXIN Official Registration
Sample Questions:	EXIN ITILFND_V4 Sample Questions
Exam Way:	Online proctored or in-person at authorized test centers
Pre Condition:	No formal prerequisites; no prior IT experience required
Official Syllabus URL:	https://www.exin.com/en/exams/itil-4-foundation

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EXIN ITILFND_V4 (ITIL 4 Foundation) Certification Exam is an important certification for IT professionals who want to demonstrate their knowledge and expertise in IT service management. ITIL 4 is the latest version of the IT Infrastructure Library (ITIL), a widely recognized framework used by organizations worldwide for managing IT services. The ITILFND_V4 Exam Tests candidates on their understanding of the key concepts and practices of ITIL 4, including the ITIL service value system, service management principles, and the four dimensions of service management.

EXIN ITIL 4 Foundation Sample Questions (Q289-Q294):

NEW QUESTION # 289
Which practice includes the use of approaches such as Lean, Agile and DevOps with the aim of facilitating a greater amount of change at a quicker rate?

A. Service desk
B. Monitoring and event management
C. Service level management
D. Continual improvement

Answer: D

NEW QUESTION # 290
What can be used to determine if a service is 'fit for purpose'?

A. Availability
B. Utility
C. Outcome
D. Warranty

Answer: B

NEW QUESTION # 291
Which statement BEST describes a service request?

A. A request from a customer for a new service
B. A high priority RFC from a senior manager
C. A generic description for the many types of request for change (RFC) that are received by the IT organization
D. A generic description for the many different types of demands that are placed upon the IT organization by the users

Answer: D

NEW QUESTION # 292
Which practice requires that staff demonstrate excellent customer service skills, such as empathy and emotional intelligence?

A. Release management
B. Problem management
C. Supplier management
D. Service desk

Answer: D

NEW QUESTION # 293
Which practice coordinates the classification, ownership and communication of service requests and incidents?

A. Relationship management
B. Problem management
C. Supplier management
D. Service desk

Answer: D

NEW QUESTION # 294
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