Test L5M9 Duration | L5M9 Exam Guide Materials

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CIPS L5M9 Exam Syllabus Topics:

SectionObjectives
Operations Processes and Systems- Four Vs of operations
  • 1. Variation in demand
    • 2. Visibility
      • 3. Volume
        • 4. Variety
          - Process design and analysis
          • 1. Input–transformation–output model
            • 2. Types of operations: manufacturing and services
              Quality and Reliability Management- Failure prevention and recovery
              • 1. Failure measurement and impact
                • 2. Maintenance strategies and reliability improvement
                  • 3. Failure Mode and Effects Analysis (FMEA)
                    - Total Quality Management (TQM)
                    • 1. Quality assurance vs total quality
                      Operations Management Concepts- Definition and scope of operations management
                      • 1. Operations as transformation process (input–transformation–output)
                        • 2. Role of operations in supply chain efficiency and effectiveness
                          - Performance objectives of operations
                          • 1. Cost
                            • 2. Dependability
                              • 3. Speed
                                • 4. Quality
                                  • 5. Flexibility
                                    Performance Improvement in Operations- Continuous improvement approaches
                                    • 1. Process improvement methodologies
                                      • 2. Business process re-engineering
                                        - Performance measurement and benchmarking
                                        • 1. Setting performance targets
                                          • 2. Benchmarking techniques
                                            Operations Strategy and Performance- Operations strategy development
                                            • 1. Top-down vs bottom-up strategy perspectives
                                              • 2. Stages of operations strategy evolution
                                                - Order winners and order qualifiers
                                                • 1. Competitive positioning through operations capability

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                                                  CIPS Operations Management Sample Questions (Q92-Q97):

                                                  NEW QUESTION # 92
                                                  A fast-food restaurant provides a drink machine for customers to use, which allows the customer to select the drink that they wish by putting their cup under the machine and pushing a button. The machine will first drop ice into the cup, but this button will not work unless the cup is placed on an X. What is this an example of?

                                                  Answer: D

                                                  Explanation:
                                                  This is fail safing. Fail safing is a design feature that prevents a failure. In this case, it prevents ice being dropped on the floor if there is no cup there. There are some good examples of this on p.102


                                                  NEW QUESTION # 93
                                                  Dillan is an Operations Manager at Fancy Foods Ltd which is looking to expand the business into a new geographic are a. Dillan is doing some research into three potential locations for a new manufacturing and warehouse facility. Which of the following would be primary considerations for Dillan? Select TWO

                                                  Answer: B,E

                                                  Explanation:
                                                  The primary considerations are: 1. the availability of labour (this is because you don't want to build a manufacturing facility in a place that's hard for workers to get to) and 5 the utilities services available (you don't want to build a manufacturing facility if you're going to have trouble linking the site up to water and electricity). The other options listed would come under 'secondary considerations'. There's a table of these on p.16


                                                  NEW QUESTION # 94
                                                  The functional objectives of each business department must be set prior to the organisation setting the corporate objectives. Is this True?

                                                  Answer: C

                                                  Explanation:
                                                  Firstly the statement is false- so you can discount options 1 and 2. It is false because corporate objectives are set first- these are then used to create functional objectives for each of the business departments. This is from p.34 of the study guide. [Later in the chapter it does go on to talk about top-down and bottom-up formation of strategy, which may be confusing. It is possible to build a strategy from the bottom up (i.e. from department level to corporate level) but strategy and objectives are not the same thing. Objectives are always set top-down].


                                                  NEW QUESTION # 95
                                                  In the Balanced Scorecard approach to measuring performance measures, which of the following is considered a 'hard parameter'?

                                                  Answer: D

                                                  Explanation:
                                                  Finance is the 'hard' parameter, and the other three are soft p.79. If you've not come across the Balanced Scorecard before this is one that's worth learning as it comes up in other modules at Level 5. I particularly like this YouTube video which explains the concept extremely well: https://www.youtube.com/watch?v=lGJ-25hikHA


                                                  NEW QUESTION # 96
                                                  The RATER methodology looks at the key dimensions to providing an effective service. Which of the following is not a dimension of this framework?

                                                  Answer: C

                                                  Explanation:
                                                  Responsiveness is incorrect. The R in RATER stands for reliability. The full acronym is; reliability, assurance, tangibles, empathy, responsiveness. P.58


                                                  NEW QUESTION # 97
                                                  ......

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