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| Section | Weight | Objectives |
|---|---|---|
| Leadership and Facilitation | 15% | - Workshop facilitation skills - Leading value study teams - Stakeholder management and communication |
| Value Methodology Job Plan | 30% | - Creative phase - Development phase - Preparation phase - Presentation and implementation phase - Function analysis phase - Information phase - Evaluation phase |
| Value Methodology Principles and Concepts | 25% | - Value index, function and cost relationship - Definition and core concepts of Value - Origins, development and application scope of Value Methodology |
| Tools and Techniques | 20% | - Function analysis system technique (FAST) - Decision-making and evaluation tools - Cost analysis and worth assessment - Creative thinking and idea generation methods |
| Standards, Ethics and Application | 10% | - Application in different industries and sectors - SAVE International standards and guidelines - Professional ethics and responsibilities |
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問題 #36
A company wants to add a new product to its manufacturing process. Who should provide input as this new product will affect the current manufacturing process?
Choose 3 answers.
答案：C,D,E
解題說明：
The correct answers are B. Maintenance, C. Production, and E. Engineering . The question is focused on how adding a new product will affect the current manufacturing process , so input must come from the functions that directly understand equipment capability, production workflow, process design, downtime risk, maintainability, tooling, tolerances, and operational constraints. SAVE's Value Methodology Standard specifically states that VM can be applied to manufacturing processes , and that the Value Study Team should be a multidisciplinary group of experienced professionals and project stakeholders selected based on their expertise and experience with the project.
Production is essential because it understands line capacity, sequencing, labor flow, bottlenecks, cycle time, quality impact, and daily operating constraints. Maintenance is essential because a new product may require equipment changes, additional preventive maintenance, setup changes, spare parts, downtime planning, or reliability analysis. Engineering is essential because it understands product design, process capability, manufacturing methods, fixtures, tooling, specifications, and technical feasibility.
Marketing may provide market demand or customer preference input, but that is not the best answer when the question narrows the issue to the existing manufacturing process. Human resources may support staffing or training later, but it is not one of the three primary technical process stakeholders.
References/topics: Multidisciplinary Team; Stakeholder Expertise; Manufacturing Process VM; Team Composition.
問題 #37
Subject information:
Service Life = 12 years
Fuel = $9.00 per liter
Annual kilometers driven = 40,000 kilometers
Car A: Paid $40,000 , needs batteries every two years at $600 , needs tires every two years at $1,000 , fuel efficiency = 10 kilometers per liter .
Car B: Paid $50,000 , needs tires every two years at $2,000 , fuel efficiency = 15 kilometers per liter .
Car C: Paid $60,000 , needs tires every two years at $4,000 , fuel efficiency = 20 kilometers per liter .
What is the total life cycle cost - initial, replacement costs, and annual costs - of Car A for the service life of the vehicle without considering the discount rate?
答案：D
解題說明：
The correct answer is A. $480,000 . In the CVS Value Methodology context, life-cycle cost includes the initial cost, recurrent annual costs, and discrete future replacement expenditures over the defined service period. SAVE's VM Dictionary defines life-cycle cost as the sum of initial cost, recurrent annual cost, single expenditures, and disposal or salvage value over a specified period. It also defines recurrent annual cost as operation and maintenance cost occurring throughout each year, and single expenditure as a future replacement outlay occurring at discrete times during service life.
For Car A , the initial cost is $40,000 . Annual fuel use is calculated as:
40,000 km ÷ 10 km/liter = 4,000 liters per year
4,000 liters × $9 = $36,000 per year
$36,000 × 12 years = $432,000
Replacement costs occur every two years during the 12-year service period, excluding a replacement at the end of year 12 because the vehicle's service life ends. Therefore, replacements occur at years 2, 4, 6, 8, and 10
:
5 × ($600 batteries + $1,000 tires) = 5 × $1,600 = $8,000
Total LCC = $40,000 + $432,000 + $8,000 = $480,000 .
References/topics: Evaluation Phase; Life-Cycle Cost; Initial Cost; Recurrent Annual Cost; Single Expenditure; Cost Analysis.
問題 #38
There is resistance to a new VM program in an organization. What should a VM program coordinator focus on to increase acceptance of VM?
答案：B
解題說明：
The correct answer is D. Identify a few subjects that would benefit from change and recommend a VM study through dialogue with staff . When an organization resists a new VM program, the coordinator should build acceptance through participation, relevance, and early demonstrated value-not by forcing compliance or emphasizing deficiencies.
SAVE's Study Guide describes VM as a systematic process used by a multidisciplinary team to improve value through function analysis, with value improvement achieved by identifying alternate ways to accomplish required functions. ( ) This means VM acceptance is strongest when people see how the method applies to real organizational problems. The Study Guide also emphasizes that management should support resources and implementation, while affected parties should be involved early to gain maximum benefit from a Value Study. ( ) Option A may help education, but it does not directly overcome resistance. Option B can sound accusatory and may increase defensiveness. Option C creates top-down compliance, not genuine acceptance. Option D is best because it uses dialogue, selects practical pilot opportunities, and allows staff to experience VM as useful rather than imposed.
References/topics: VM Programs; Program Acceptance; Value Manager Role; Stakeholder Engagement; Organizational Change; Value Study Selection.
問題 #39
The project team expresses uncertainty about how their tasks align with the overall objectives of the VM Job Plan. What steps should the VM facilitator take to enhance understanding of the VM Job Plan?
Choose 2 answers.
答案：A,C
解題說明：
The correct answers are A and B . The issue in the scenario is not lack of a deadline; it is lack of shared understanding of how individual responsibilities support the VM Job Plan. SAVE describes Value Methodology as a multidisciplinary team process used to improve project value through function analysis, and the VM Standard requires the Value Study Team to include experienced professionals and project stakeholders selected for their expertise and project experience. Therefore, pairing project and VM team members for deeper role discussion is appropriate because it builds cross-functional understanding, clarifies responsibilities, and improves team integration.
Option B is also correct because the facilitator should actively guide discussion so team members understand how their tasks contribute to the structured Job Plan. SAVE's Study Guide states that the Job Plan supports team synergy within a structured process rather than a collection of individual opinions, and each phase provides information and understanding needed for the next phase. SAVE's glossary also defines a facilitator as a substantively neutral person who enables the group to improve problem solving, decision making, and effectiveness while leading the group through the VM Job Plan.
Option C is weaker because a low-interaction lecture does not address uncertainty effectively. Option D manages schedule compliance, not understanding or alignment.
References/topics: VM Facilitation; Team Dynamics; VM Job Plan; Multidisciplinary Team; Facilitator Role.
問題 #40
What is the correct order for the management of change stages?
答案：C
解題說明：
The correct sequence is shock, defensive retreat, acknowledgement, adaptation to change . In Value Methodology, proposed alternatives often challenge existing assumptions, designs, ownership positions, or organizational habits. Therefore, resistance to change must be anticipated and managed as part of facilitation, presentation, and implementation. The CVS study material places team building and facilitation knowledge within the areas of team dynamics, consensus building, habits, attitudes, creativity roadblocks, and effective presentation. ( ) The first reaction to significant change is usually shock , where stakeholders are surprised or unsettled by the proposed departure from the current approach. This is followed by defensive retreat , where individuals may protect the original concept, defend prior decisions, or resist the implication that improvement is possible. The next stage is acknowledgement , where stakeholders begin to recognize the validity of the new information, value alternative, or improvement opportunity. Finally, adaptation to change occurs when the organization accepts the revised direction and begins integrating it into practice. This aligns with VM implementation guidance, where accepted alternatives must be planned, committed to, tracked, and embedded into the organization. ( ) References/topics: VM Facilitation and Team Dynamics; Change Management Strategies; Presentation Phase; Implementation Activities; Team Dynamics.
問題 #41
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