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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Topic 1: ITIL Service Value System (SVS)	- Governance - Continual Improvement - Practices Overview - Guiding Principles - Service Value Chain
Topic 2: The Four Dimensions of Service Management	- Information and Technology - Organizations and People - Partners and Suppliers - Value Streams and Processes
Topic 3: Service Management Key Concepts	- Service Relationships - Service Offerings - Value and Value Co-creation

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EXIN ITIL 4 Foundation Sample Questions (Q280-Q285):

NEW QUESTION # 280
Which TWO BEST describe the guiding principles?
1. Short-term
2. Standards
3. Recommendations
4. Long-term

A. 2 and 3
B. 1 and 2
C. 3 and 4
D. 1 and 4

Answer: C

NEW QUESTION # 281
Which is a use of the change schedule?

A. Automating the change process
B. Deciding the approval authority for changes
C. Creating change models
D. Assigning resources to changes

Answer: D

NEW QUESTION # 282
Which is the addition, modification or removal of anything that could have an effect on services?

A. A service request
B. A problem
C. A change
D. An event

Answer: C

NEW QUESTION # 283
Which is an objective of the design coordination process?

A. To assess and evaluate all changes and their impact on service designs
B. To document the initial structure and relationship between services and customers
C. To gather and document new service level requirements from the customer
D. To produce service design packages and ensure they are handed over to service transition

Answer: D

NEW QUESTION # 284
What is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks?

A. An IT asset
B. Service management
C. A service
D. Continual improvement

Answer: C

NEW QUESTION # 285
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