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SAP C-BCSCX-2502 Exam Syllabus Topics:

SectionWeightObjectives
Integration Across CX Solutions and SAP Business Suite40%- Integration between CX solutions
  • 1. Consistency across customer interactions
    • 2. Efficiency and personalization benefits
      - Integration with SAP Business Suite / S/4HANA
      • 1. Use cases and business scenarios
        • 2. Integration points and architecture
          Articulating Value and Business Outcomes25%- Linking solutions to business goals
          - Demonstrating impact on customer engagement
          - Value proposition of integrated CX portfolio
          Understanding the SAP Customer Experience Portfolio35%- Structure and components of SAP CX portfolio
          • 1. Service solutions
            • 2. Commerce solutions
              • 3. Marketing solutions
                • 4. Customer Data solutions
                  • 5. Sales solutions
                    - Unified offering for customer relationship enhancement

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                    SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q12-Q17):

                    NEW QUESTION # 12
                    How does SAP Customer Experience support end-to-end processes?
                    Note: There are 3 correct answers to this question.

                    Answer: C,D,E


                    NEW QUESTION # 13
                    What are the challenges faced by a Chief Revenue Officer (CRO) persona?
                    Note: There are 3 correct answers to this question.

                    Answer: C,D,E


                    NEW QUESTION # 14
                    In what ways can SAP CX AI toolkit optimize businesses?
                    Note: There are 3 correct answers to this question.

                    Answer: A,D,E


                    NEW QUESTION # 15
                    Which of the following are associated with SAP Sales Cloud Version 2?
                    Note: There are 2 correct answers to this question.

                    Answer: B,D


                    NEW QUESTION # 16
                    Which part of SAP BTP can be positioned with SAP Customer Experience when customers want to combine data from many sources and build models?

                    Answer: A


                    NEW QUESTION # 17
                    ......

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