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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Managing and Extending Service Requests	- Application Composer extensions 1. Custom objects and fields 2. Groovy scripting for business logic 3. Object workflows - Service Request configuration and lifecycle management 1. Profile options and system configuration 2. SR outcomes and resolutions 3. Service catalog and category hierarchy 4. Scheduled processes and automation 5. User and role management
Data Migration and Integration	- Data import/export 1. Import Management tool 2. FBDI import
Work Assignment and Routing	- Omnichannel routing 1. Cross-channel workload distribution 2. Work starvation prevention - Queues and assignment rules 1. Assignment rules based on SR attributes 2. Queue configuration 3. Agent capacity and availability
Productivity and Contact Center Tools	- Agent productivity tools 1. Dashboards and analytics 2. Hotkeys and shortcuts 3. SmartText configuration
Computer Telephony Integration (CTI)	- Telephony integration setup 1. Call flows configuration 2. Redwood CTI toolbar setup 3. Screen pop functionality
Redwood UX and AI Features	- Redwood interface configuration 1. Activities timeline 2. Workflow implementation platform - AI capabilities 1. Knowledge recommendations 2. SR classification AI
Digital Customer Service and Chat	- Chatbot and automation 1. Virtual assistant configuration - Digital Customer Service (DCS) 1. UI themes and branding 2. Embedding Fusion Service in external apps
Notifications, Emails, and Interactions	- Notifications and collaboration 1. In-app notifications 2. Internal collaboration tools - Email processing 1. Email templates and interaction tracking 2. Inbound/outbound email channels
Customer Entitlements and Action Plans	- Entitlements and SLAs 1. Notifications and performance tracking 2. Milestones and operating calendars 3. Coverage and service tiers - Action Plans 1. Execution within service requests 2. Action plan templates

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q58-Q63):

NEW QUESTION # 58
Which four statements are correct about hotkeys for Action Commands?

A. They allow a user to escalate a service request.
B. They can all be modified.
C. They have default values.
D. They can be assigned to a custom action script.
E. They allow a user to copy a service request.
F. They allow a user to forward a service request.

Answer: A,B,C,F

NEW QUESTION # 59
To create a new Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?

A. Multiple users cannot use your sandbox at the same time.
B. Your changes are isolated and do not impact other users' configuration environments or the production environment.
C. You can set a second sandbox as Active at the same time in order to begin working on another new object.
D. Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.

Answer: B,D

NEW QUESTION # 60
Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

A. Specify the warning threshold for the milestone in the standard coverages.
B. Configure an analytics report showing milestones in warning status.
C. Configure the email template to be used for notification.
D. Configure an object workflow action to send the email when the milestone status changes to warning.
E. Create standard text to be posted to the message thread.
F. Add an extension column to the milestone object to hold the warning threshold value.

Answer: A,B,C

NEW QUESTION # 61
Which three subobject functions are included in the REST API for Service Requests (SRs)?

A. Delete activity
B. Update resource manager
C. Update SR reference
D. Update resource member
E. Delete message

Answer: A,C,D

NEW QUESTION # 62
Oracle Engagement Cloud provides tools to add or modify which six types of entities?

A. Roles and privileges
B. Exports
C. Reports
D. Themes
E. Icons
F. Objects
G. Fields
H. Object workflow

Answer: B,C,F,G

NEW QUESTION # 63
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