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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 2	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 3	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q11-Q16):

NEW QUESTION # 11
Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
Note: There are 3 correct answers to this question.

A. SAP Build can be used to create custom apps.
B. SAP Integration Suite is available to integrate applications.
C. SAP Cloud ALM tools and accelerators can be used to help jumpstart a customer implementation.
D. Al capabilities empower sales & marketing analysts to accelerate decisions.
E. Business process analysis is available out-of-the-box.

Answer: A,B,D

NEW QUESTION # 12
Which part of SAP BTP can be positioned with SAP Customer Experience when customers want to combine data from many sources and build models?

A. SAP Workzone
B. SAP Customer Data Cloud
C. SAP Business Al
D. SAP Datasphere

Answer: D

NEW QUESTION # 13
Which of the following are steps in the a typical Lead to Cash journey?
Note: There are 3 correct answers to this question.

A. Lead to Opportunity
B. Hire to Retire
C. Opportunity to Quote
D. Source to Pay
E. Quote to Order

Answer: A,C,E

NEW QUESTION # 14
Which of the following actions can you perform in SAP Customer Data Cloud?

A. You can analyze customer preferences for communication.
B. You can record all master data (customer, products, organization) in a central database.
C. You can migrate data using the Data Workbench.
D. You can manage customer segments.

Answer: A

NEW QUESTION # 15
What are some of the features of SAP Commerce Cloud?
Note: There are 3 correct answers to this question.

A. Management of opportunities
B. Checkout and payment modules
C. Delivery of an e-commerce platform
D. Support end-to-end e-commerce processes
E. Customer credit scoring

Answer: B,C,D

NEW QUESTION # 16
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