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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Reasoning Engine & AI Actions | - Workflow mastery
| |
| Topic 2: Einstein Trust Layer & Security | - Data Masking
| |
| Topic 3: Agent Force Concepts | 30% | - Einstein GPT Integration
|
| Topic 4: Prompt Engineering | 30% | - Agentforce AI Setup & Configuration
|
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NEW QUESTION # 46
Universal Containers (UC) needs to create a prompt template that provides a detailed product description based on the latest product data. The description will be used in marketing materials to ensure consistency and accuracy. Which prompt template type should UC use?
Answer: C
NEW QUESTION # 47
What is automatically created when a custom search index is created in Data Cloud?
Answer: C
Explanation:
In Salesforce Data Cloud, a custom search index is created to enable efficient retrieval of data (e.g., documents, records) for AI-driven processes, such as grounding Agentforce responses.
NEW QUESTION # 48
A sales rep at Universal Containers is extremely busy and sometimes will have very long sales calls on voice and video calls and might miss key details. They are just starting to adopt new generative AI features. Which Einstein Generative AI feature should An Agentforce recommend to help the rep get the details they might have missed during a conversation?
Answer: B
Explanation:
For a sales rep who may miss key details during long sales calls, the Agentforce Specialist should recommend the Call Summary feature. Call Summary uses Einstein Generative AI to automatically generate a concise summary of important points discussed during the call, helping the rep quickly review the key information they might have missed.
Call Explorer is designed for manually searching through call data but doesn't summarize.
Sales Summary is focused more on summarizing overall sales activity, not call-specific content.
NEW QUESTION # 49
Universal Containers (UC) has registered an external service and created a template-triggered prompt flow that invokes the external service to fetch data from a REST API. UC now needs to make the response data from the external service usable inside a prompt template as a merge field when the template runs. How should UC meet this requirement?
Answer: A
Explanation:
As outlined in the AgentForce External Services and Prompt Flow Integration Guide, when data is retrieved from a registered external service via REST API, the response payload is stored as External Service Records. These records can then be referenced dynamically within prompt templates through External Service Record merge fields.
This approach allows the large language model (LLM) to use the fetched data as contextual grounding during prompt execution, ensuring that generated responses are accurate and consistent with the latest API results.
NEW QUESTION # 50
Universal Containers (UC) is preparing to use the Agentforce Testing Center to ensure the reliability of a new agent. UC has a CSV file with test cases and is reviewing the documentation to understand best practices and limitations. Which best practice should the company follow to avoid modifying CRM data while running tests in the Testing Center?
Answer: A
Explanation:
According to the AgentForce Testing and Validation Guidelines, all automated or large-scale test runs in Testing Center should be executed in a sandbox environment to prevent any unintended modifications to live CRM data.
Running tests in production can trigger record updates, create cases, or call actions that alter live data, violating best practice standards for safe validation. Testing in a sandbox ensures the environment mirrors production logic while maintaining data isolation.
NEW QUESTION # 51
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