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Salesforce Sales-Cloud-Consultant Exam Syllabus Topics:

Section	Weight	Objectives
Integration & Optimization	15%	- Integration requirements 1. Third-party integrations 2. Calendar integration 3. Email integration - Performance optimization 1. Lightning Experience optimization 2. Salesforce Mobile app configuration - Ongoing support and maintenance 1. Release management 2. User adoption monitoring
Customer Discovery	15%	- Conduct discovery sessions 1. Capture success criteria 2. Document pain points and challenges 3. Understand sales methodology - Determine the scope and business objectives 1. Define business requirements 2. Assess current business processes 3. Identify key stakeholders
Salesforce Configuration	25%	- Configure reporting and dashboards 1. Dashboard components 2. Standard and custom reports 3. Custom report types - Implement automation 1. Process Builder 2. Flow Builder 3. Approval processes - Set up Sales Cloud features 1. Configure Einstein Activity Capture 2. Set up Salesforce Engage 3. Configure lead scoring
Planning & Solution Design	25%	- Define data model requirements 1. Field-level security 2. Record types and page layouts 3. Custom objects design - Design user adoption strategy 1. Change management 2. Training requirements - Design Sales Cloud solution 1. Design opportunity management 2. Design account and contact management 3. Design lead management process
Analytics & Insights	10%	- KPI measurement 1. Report on business outcomes 2. Define success metrics - Configure analytics features 1. Forecasting configuration 2. Einstein Analytics basics 3. Sales Cloud Einstein features
Migration & Data Management	10%	- Data quality management 1. Duplicate rules 2. Matching rules - Data migration strategy 1. Data validation rules 2. Data loader configuration 3. Data mapping

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Salesforce Certified Sales Cloud Consultant Sample Questions (Q159-Q164):

NEW QUESTION # 159
The Cloud Kicks Sales Support team manually enters leads into Salesforce throughout the week. It was discovered that many of the leads already exist as Contacts in the system based on matching email address.
This has resulted in high volume of unconverted
leads.
Which solution should be used to identify and block future duplicates from being created?

A. Use Dataloader to import the leads each week instead of entering leads individually.
B. Build a report that groups leads by email address to identify and merge duplicates
C. Activate the Standard Lead Duplicate Rule that matches on both Lead and Contact.
D. Create a process builder and flow that emails the user of a potential duplicate Contact when a Lead is created.

Answer: C

NEW QUESTION # 160
CORRECT TEXT
What happens if you change a private group to public in Chatter?

Answer:

Explanation:
If
you change a private group to public, updates and files are visible to all users, all pending requests to join the group are accepted, and anyone can join the group.

NEW QUESTION # 161
A sales manager for one of Cloud Kicks' sales territories is unable to see a forecast for the current quarter. What will resolve this problem?

A. Select the correct forecast from the user record
B. Add the sales manager to the forecasting public group
C. Set the forecast manager for this territory
D. Suggest the opportunity owner share the opportunity with the sales manager

Answer: C

NEW QUESTION # 162
Cloud Kicks requires sales associates to record all activities within Sales force. Which sales metric can be derived from these activities?

A. Marketing Influence
B. Forecast Accuracy
C. Close Rate
D. Rate of Contact

Answer: D

NEW QUESTION # 163
Sales representatives at Universal Software need to collaborate with customers on sales deals to gather requirements, analyze solutions, and deliver proposals. Universal Software wants to ensure that customers are fully engaged throughout each stage in the sales process.
What solution should a consultant recommend to facilitate collaboration with customers? Choose 2 answers

A. Share Chatter files with customers
B. Allow customers to follow opportunities in Chatter
C. Add customers to Salesforce as Chatter Free users
D. Invite customers into private chatter groups

Answer: C,D

NEW QUESTION # 164
......

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