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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Section	Objectives
Industry Process Automation	- Service and Provisioning Workflows - Customer Lifecycle Management
Integration and Extensibility	- Salesforce APIs and Integration Patterns - External System Data Synchronization
OmniStudio (Vlocity) Capabilities	- FlexCards and UI Composition - DataRaptors and Integration Procedures - OmniScripts and Guided Experiences
Communications Cloud Fundamentals	- Industry Cloud Overview and Use Cases - Communications Industry Data Model
Order Management and CPQ	- Order Capture and Fulfillment Flows - Product Catalog and Pricing Configuration

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Salesforce Communications Cloud Accredited Professional (AP) Exam Salesforce-Communications-Cloud Prüfungsfragen mit Lösungen (Q57-Q62):

57. Frage
ABC telecom offer advanced B2B connectivity products to companies with multiple service quotes in different regions based quotes and 1000 line items per quote.
Which application suits supports this scnerio?

A. Multiple subscription management
B. Subscriber lifecycle management
C. Advertising sales management
D. Enterprise sales management

Antwort: D

Begründung:
Enterprise Sales Management (A) is suited for managing advanced B2B connectivity products, especially for companies with complex quoting needs across multiple regions and a high volume of line items per quote, offering robust capabilities to handle such scenarios efficiently.References:Salesforce Enterprise Sales Management documentation and capabilities overview.

58. Frage
T current architecture has two systems one which is sales facing (internal) other is customer facing (website).
Currently product catalog is maintained separately in both systems.
UT has introduced communication cloud. What approach should consultant recommend for maintaining their product catalog during their digital transformation.

A. Manage product catalog in communication cloud and periodically synchronize the web channels automatically
B. Manage the product catalog internally using communication cloud and use cart API to expose the product catalog to website
C. Introduce new product catalog primary application that will synchronize both communication cloud and the web channels.
D. Manage the product catalog in enterprise product catalog and use digital commerce APIs to extract the product catalog to web channels.

Antwort: D

Begründung:
Managing the product catalog in the Enterprise Product Catalog and using Digital Commerce APIs to expose the catalog to web channels (C) offers a centralized approach to catalog management within Salesforce, ensuring consistency and accuracy across internal and customer-facing platforms.References:Salesforce Digital Commerce API and Enterprise Product Catalog documentation.

59. Frage
A telecom service provider offers internet, mobile and TV services that can be sold as bundled and independently. Fulfillment consultant designer is designing the orchestration order that contains any combination to consistently improve the customer satisfaction, the consultant need to design a solution that makes the service available to consumers for consumption and support changes for completely fulfilled offers even when other are still being same. what is the recommendation approach for an assets management strategy in this case?

A. Module the offer as a triple play bundle, Use staged assetization in orchestration to assetize the offer that have been ordered
B. Module the offer as a top level offers, Use staged assetization in orchestration to assetize the offer that have been ordered
C. Module the offer as a triple play bundle, Use standard assetization in orchestration to assetize the offer that have been ordered
D. Module each offer as top offer, Use the standard assetization in orchestration to assetize the offer that have been ordered

Antwort: B

Begründung:
For a telecom service provider offering bundled and independent services, modeling each offer as top-level offers and using staged assetization (D) in orchestration ensures that services are available for consumption as soon as they are fulfilled. This approach allows for parts of the order to be activated and used by the consumer even if other parts are still pending, enhancing customer satisfaction.References:Salesforce Communication Cloud documentation on assetization and orchestration strategies for bundled services.

60. Frage
ABC cloud currently using communication cloud's order management (OM) to orchestrate orders, they also want to start using it for billing activation. ABC cloud's architecture principle is to use an Apigee (Middleware) layer between industries OM and any underlying systems. The billing system interface requires a series of callouts in order to place an order. Which solution should a consultant propose?

A. Configure an Autotask and integration procedure that orchestrate a series of calles to the billing system via Apigee.
B. Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. The asynchronous callout will accept synchronous response from apigee and asynchronous responses from Apigee about the result of the order submission.
C. Configure single synchronous callout task and push the entire payload for Apigee to split into series of calls. Accept synchronous response from Apigee. Configure a Push Event for asynchronous response from Apigee about the result of the order submission.
D. Configure a synchronous call out task for each request to the billing system as well as dependencies between those to orchestrate correct sequence

Antwort: B

61. Frage
During the discovery phase a consultant learns that provisioning the internet service requires multiple steps of integration. The first step returns as identifier that is required for the second steps, but is meaningless in ensuring steps afterwards. How should the consultant implement this requirement in Order Management with the least amount of configurations?

A. Implement the multiple call logic in Enterprise service Bus and have a single callout to the ESB in orchestration
B. Implement the integration using an integration procedure, which can make both callouts, and pass identifier as a variable from one step to another
C. Create a Callout that uses a customer adaptor. This adaptor is implemented in Apex and can make both callouts and keep the identifier in memory in between callouts
D. Model a non- assetizable attribute on the technical product to hold the identifiers configure both orchestration items for provisioning on the same swimlane

Antwort: D

62. Frage
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