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| Section | Weight | Objectives |
|---|---|---|
| Operational Procedures | 21% | - Communication and professionalism
|
| Software Troubleshooting | 23% | - Mobile device troubleshooting
|
| Operating Systems | 28% | - Mobile operating systems
|
| Security | 28% | - Security fundamentals
|
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NEW QUESTION # 163
An end user ' s laptop is having network drive connectivity issues in the office. The end user submits a help desk ticket, and a support technician is able to establish a remote connection and fix the issue. The following day, however, the network drive is disconnected again. Which of the following should the technician do next?
Answer: A
Explanation:
Since the issue has recurred after a temporary fix, it is likely a deeper or persistent configuration or server issue. Escalating the ticket to the next tier of support (e.g., network or system administrator) ensures further investigation and permanent resolution. Escalation is part of the standard support protocol when issues reoccur despite initial troubleshooting.
A). Rechecking remotely may confirm the issue, but doesn't resolve it long term.
B). Providing documentation helps the user but doesn't solve the root cause.
D). Keeping the ticket open is passive and doesn't address the recurring issue.
Reference:
CompTIA A+ 220-1102 Objective 4.1: Given a scenario, implement best practices associated with documentation and support systems information.
Study Guide Section: Escalation procedures and ticket management
NEW QUESTION # 164
A user reports that after clicking on a "security warning" pop-up while browsing the web on their smartphone, they are now frequently seeing advertisements for "optimization tools." Additionally, the user notices the phone's battery is draining much faster than usual. Which of the following is the BEST first step for a technician to take to resolve this issue?
Answer: C
Explanation:
The symptoms point to malicious or rogue content : frequent "security warning" pop-ups that push "tools" is a classic sign of scam/rogue apps, and the new fast battery drain suggests an unwanted process running in the background. The CompTIA objectives explicitly list mobile security symptoms such as "high number of ads,"
"fake security warnings," and "unexpected application behavior," which aligns with this scenario. On the browser side, Quentin Docter notes that if you continually receive pop-ups or overlays, "you may be infected with malware," and recommends scanning with antivirus/antimalware software. He also explains that clearing browsing data/cache is sometimes necessary to resolve browser-related problems and details how to clear cache/browsing data.
Because the user tapped the pop-up and then battery life worsened, the best practical fix is to remove the likely malicious application(s) (uninstall unknown apps) and clear browser cache to eliminate stored site data
/scripts fueling the pop-ups. A factory reset is a stronger last resort, but least disruptive remediation is A.
NEW QUESTION # 165
An employee receives a message urging them to scan an image with their company-owned smartphone that will access the account management portal in order to reset their password. Which of the following describes this type of social engineering attack?
Answer: B
Explanation:
This scenario is phishing delivered through a QR code (scan an image to reach a portal), which is best described as quishing . Quentin Docter defines phishing as a social engineering method where the attacker makes a message look legitimate and convinces the user to click a link to "correct" an account problem; after the click, the victim is taken to a site controlled by the attacker and asked for credentials. A QR code in a message is simply an alternate way to deliver that same malicious "link" without showing the URL clearly.
The Mike Meyers Lab Manual distinguishes related social engineering types: vishing is done by phone calls, and whaling targets high-level executives. Smishing is phishing delivered via SMS text messages, but the prompt specifically centers on scanning an image (QR-style workflow), not a text-message attack vector.
Docter also notes QR codes are commonly used in authentication workflows (for example, adding accounts to authenticator apps), which is why attackers mimic this behavior to make the scam seem normal. Therefore, QR-based phishing is best labeled quishing .
NEW QUESTION # 166
Which of the following methods would make data unrecoverable but allow the drive to be repurposed?
Answer: B
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
A low-level format (also referred to as a zero-fill or full format) writes over every sector on a storage device, effectively destroying the existing data and making recovery nearly impossible. Unlike degaussing, which renders the drive unusable, a low-level format maintains the integrity of the device, allowing it to be repurposed or reused.
A: Deleting partitions does not fully erase data; it only removes references in the partition table.
B: EFS (Encrypting File System) encrypts files but does not securely wipe them.
D: Degaussing destroys the magnetic structure of a drive, making it inoperable and not reusable.
Reference:
CompTIA A+ 220-1102 Objective 4.3: Given a scenario, implement basic change management best practices.
Study Guide Section: Drive sanitation methods - low-level format vs. degaussing vs. deletion
NEW QUESTION # 167
A technician is setting up a Windows server to allow remote desktop connections for multiple users. Which of the following should the technician configure on the workstation?
Answer: D
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
To allow Remote Desktop Protocol (RDP) access, the firewall must be configured to allow inbound connections on TCP port 3389. If the Windows Firewall blocks RDP, users will not be able to connect remotely even if the feature is enabled in system settings.
B: Computer Management allows configuration of services and local users, but not network access.
C: User Accounts is for account setup and control, but enabling remote access requires firewall configuration.
D: Ease of Access is unrelated to remote connectivity-it's for accessibility features.
Reference:
CompTIA A+ 220-1102 Objective 2.2: Compare and contrast security measures and firewall settings.
Study Guide Section: Enabling and securing RDP via firewall settings
NEW QUESTION # 168
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