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SAP C-BCSCX-2502 Exam Syllabus Topics:

SectionObjectives
Topic 1: Positioning SAP Customer Experience Solutions- Business value positioning of SAP CX
  • 1. Omnichannel customer engagement
    • 2. Customer experience transformation scenarios
      Topic 2: Customer Data, Analytics, and Experience Management- Customer identity and consent management
      • 1. Data-driven customer engagement
        • 2. Personalization and analytics use cases
          Topic 3: Understanding the SAP Customer Experience Portfolio- SAP CX portfolio components (Sales, Service, Marketing, Commerce, Customer Data)
          • 1. Use cases across customer journey
            • 2. Solution capabilities and value propositions
              Topic 4: Integration Across SAP CX and SAP Business Suite- Integration with SAP S/4HANA and SAP Business Technology Platform
              • 1. Data flow between CX and ERP systems
                • 2. End-to-end process integration

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                  SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q13-Q18):

                  NEW QUESTION # 13
                  Which feature is available in SAP Commerce Cloud?

                  Answer: C


                  NEW QUESTION # 14
                  What are some of the aspects that help differentiate SAP Customer Experience solutions in the market?
                  Note: There are 3 correct answers to this question.

                  Answer: B,C,D


                  NEW QUESTION # 15
                  What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
                  Note: There are 3 correct answers to this question

                  Answer: B,C,E


                  NEW QUESTION # 16
                  Which SAP Customer Experience solution helps accelerate sales cycles and boost conversion rates by leveraging a powerful deal prediction engine?

                  Answer: A


                  NEW QUESTION # 17
                  Which of the following are some of the benefits of using SAP Business Technology Platform with SAP Customer Experience?
                  Note: There are 3 correct answers to this question.

                  Answer: A,B,D


                  NEW QUESTION # 18
                  ......

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