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ITIL ITIL-5-Foundation Exam Overview:

Certification Vendor:	PeopleCert
Exam Name:	ITIL Foundation (Version 5) Certification Exam
Exam Number:	ITIL-5-Foundation
Exam Duration:	60 minutes
Exam Price:	From US$690.00
Real Exam Qty:	40
Exam Format:	Closed book, Multiple choice, Single correct answer
Certificate Validity Period:	3 years
Available Languages:	Spanish, English, German, Japanese, French, Chinese, Polish, Italian, Portuguese (Brazil)
Passing Score:	65% (26/40 questions)
Related Certifications:	ITIL Strategy (Version 5) ITIL Transformation (Version 5) ITIL Foundation Bridge (Version 5) ITIL Service (Version 5) ITIL Product (Version 5) ITIL Experience (Version 5)
Recommended Training:	ITIL Official eLearning
Exam Registration:	PeopleCert Official Registration
Sample Questions:	ITIL ITIL-5-Foundation Sample Questions
Exam Way:	Online remote proctored or authorized test center
Pre Condition:	No prerequisites required; entry-level certification
Official Syllabus URL:	https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-5-foundation-version-50-4154

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ITIL ITIL-5-Foundation 시험요강:

주제	소개
주제 1	ITIL Management Practices: Introduces the purpose and core concepts of ITIL's 34 management practices across General, Service, and Technical categories.
주제 2	Continual Improvement Model: Covers the seven-step structured approach for driving and sustaining organizational improvement over time.
주제 3	Extension Module: AI Governance (Optional): An optional module addressing ethical, compliant, and responsible AI adoption, covering risk, transparency, and regulatory considerations.
주제 4	The Four Dimensions of Product and Service Management: Ensures holistic service management by examining People, Technology, Partners, and Value Streams as interconnected factors.
주제 5	Digital Product and Service Management Concepts: Covers how digital products and services create and deliver value across their lifecycle in fast-changing, technology-driven environments.
주제 6	The Digital Product and Service Lifecycle: Covers the eight-stage lifecycle model from Discover through Retire replacing ITIL 4's service value chain with end-to-end guidance.
주제 7	Value Stream Mapping and Management: Teaches how to identify, map, and optimize value streams to improve flow, reduce bottlenecks, and enhance delivery outcomes.
주제 8	ITIL Guiding Principles: Introduces the seven universal principles that guide decision-making and collaboration across any organizational context.

최신 ITIL Foundation Level ITIL-5-Foundation 무료샘플문제 (Q66-Q71):

질문 # 66
Which statement BEST explains the relationship between an organization ' s purpose and its operating model?

A. The operating model replaces the organization ' s purpose once the value chain is defined
B. The purpose and operating model are unrelated because one focuses on customers and the other on internal processes
C. The organization ' s purpose determines why it exists, while the operating model shows how it fulfils that purpose
D. The operating model defines the organization ' s financial strategy to achieve its purpose

정답：C

설명：
The best explanation is that the organization's purpose determines why it exists, while the operating model shows how it fulfills that purpose, so option B is correct. In ITIL, purpose provides the reason for being, the value intent, and the basis for strategic direction. The operating model then describes how the organization arranges its capabilities, workflows, resources, practices, and interactions to turn that purpose into real value.
These two concepts are closely connected. The operating model does not replace purpose, and it is broader than only financial strategy. It also cannot be separated from customer and stakeholder concerns because its whole role is to support value creation. By linking purpose and operating model, ITIL helps organizations align intent, structure, behavior, and execution in a coherent way.

질문 # 67
Which of the following BEST describes a release?

A. An unplanned interruption to a service or reduction in the quality of a service
B. A version of a product, service, or other configuration item made available for use
C. The addition, modification, or removal of anything that could affect services
D. A cause, or potential cause, of one or more incidents

정답：B

설명：
A release in ITIL is defined as "a version of a product, service, or other configuration item made available for use." That matches option B exactly. The distractors are all valid ITIL terms, but they refer to different concepts. Option A is the definition of a change. Option C defines an incident. Option D defines a problem.
ITIL makes these distinctions carefully because release management, change enablement, incident management, and problem management are separate practices with different purposes. A release is specifically about making a version available for use, which means it is associated with availability of something that has been prepared, approved, and made ready for consumers or operational use. It may be part of transition and is often linked with deployment, but it is not the same as a change in general. A change can lead to a release, but the terms are not interchangeable. Since the question asks for the best description of a release, and option B mirrors the official glossary wording, B is the exact verified answer.

질문 # 68
What is the primary focus of the "start where you are" ITIL Guiding Principle?

A. Reduce complexity by focusing on doing fewer things, but doing them better
B. Ensure that each iteration aligns with the concept of a Minimum Viable Product
C. Assessing the existing resources before making decisions
D. Encourage all staff to clearly understand who their customers are

정답：C

설명：
The correct answer is C. The ITIL Guiding Principle "start where you are" advises organizations not to discard existing methods, products, services, capabilities, people, tools, or competencies without first understanding whether they still have value. ITIL Version 5 explains that when organizations want to eliminate unsuccessful methods or create something better, there can be a strong impulse to remove what already exists and start again. ITIL warns that this is rarely necessary or wise because it can waste time and destroy useful existing capabilities. Therefore, the organization should assess the current state and consider what is already available to be leveraged before making decisions. Option A reflects the "keep it simple and practical" principle. Option B is more closely linked to "progress iteratively with feedback." Option D belongs to "focus on value." The key message of "start where you are" is to make evidence-based decisions by understanding and using the current situation as the starting point.

질문 # 69
After assessing its current customer service performance, a telecom company sets a target to reduce average call times from 10 minutes to 3 minutes within six months.
Which continual improvement step are they performing?

A. What is the vision?
B. Take action
C. Where are we now?
D. Where do we want to be?

정답：D

질문 # 70
Which role authorizes budget for a service in a service relationship?

A. Customer
B. User
C. Product vendor
D. Sponsor

정답：D

설명：
The sponsor is the role that authorizes the budget for a service, so option C is correct. In ITIL, different stakeholders in a service relationship have different responsibilities. The customer defines requirements and is accountable for the outcomes of service consumption. Users are the people who actually use the service. The sponsor is the person or group that authorizes funding and provides financial support for the service. This role is important because value co-creation depends not only on usage and outcomes, but also on the commitment of resources needed to obtain and sustain the service. A product vendor may provide or support a product, but that does not automatically make them the budget authority in the consumer organization. Therefore, the sponsor is the role most clearly linked to budget authorization.

질문 # 71
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